# I lost access to 2FA authentication

**URL:** <https://community.auth0.com/t/i-lost-access-to-2fa-authentication/125340>\
**Category:** Get Help\
**Tags:** mfa\
**Created:** [January 22, 2024, 11:18am UTC](https://community.auth0.com/t/i-lost-access-to-2fa-authentication/125340 "2024-01-22T11:18:51Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![vhorbatiuk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/vhorbatiuk/32/54128_2.png) [@vhorbatiuk](https://community.auth0.com/u/vhorbatiuk)\
**Post date:** [January 22, 2024, 11:18am UTC](https://community.auth0.com/t/i-lost-access-to-2fa-authentication/125340/1 "2024-01-22T11:18:51Z")

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Please help me. After hard reset my phone I lost access to login Auth0 with two-factor authenticator. How can I restore it?

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**Author:** ![dawid.matuszczyk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dawid.matuszczyk/32/74550_2.png) [@dawid.matuszczyk](https://community.auth0.com/u/dawid.matuszczyk)\
**Post date:** [January 22, 2024, 12:41pm UTC](https://community.auth0.com/t/i-lost-access-to-2fa-authentication/125340/2 "2024-01-22T12:41:06Z")

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Hi @vhorbatiuk

Can you please dm your request to the [@support](https://community.auth0.com/groups/support) group so we can continue with your question.

Thanks  
Dawid

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [February 5, 2024, 12:41pm UTC](https://community.auth0.com/t/i-lost-access-to-2fa-authentication/125340/3 "2024-02-05T12:41:49Z")

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