# I have lost my one time recover password and I have not MFA set up due to a new phone

**URL:** <https://community.auth0.com/t/i-have-lost-my-one-time-recover-password-and-i-have-not-mfa-set-up-due-to-a-new-phone/192783>\
**Category:** Get Help\
**Tags:** classic-universal-login-experience, login-experience\
**Created:** [October 5, 2025, 2:07am UTC](https://community.auth0.com/t/i-have-lost-my-one-time-recover-password-and-i-have-not-mfa-set-up-due-to-a-new-phone/192783 "2025-10-05T02:07:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ishanroy2010](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/ishanroy2010/32/63317_2.png) [@ishanroy2010](https://community.auth0.com/u/ishanroy2010)\
**Post date:** [October 5, 2025, 2:07am UTC](https://community.auth0.com/t/i-have-lost-my-one-time-recover-password-and-i-have-not-mfa-set-up-due-to-a-new-phone/192783/1 "2025-10-05T02:07:00Z")

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I have user ID, password but the rest is lost reovery code and MFA, I am a paying customer but not able to raise a ticket as i cannot log in so I have created a new account just to reach out to people to get help.

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**Author:** ![teodor.andrei](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/teodor.andrei/32/75320_2.png) [@teodor.andrei](https://community.auth0.com/u/teodor.andrei)\
**Post date:** [October 6, 2025, 6:57am UTC](https://community.auth0.com/t/i-have-lost-my-one-time-recover-password-and-i-have-not-mfa-set-up-due-to-a-new-phone/192783/3 "2025-10-06T06:57:40Z")

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Hi @ishanroy2010, and welcome to the Auth0 Community!

For us to process your request, please send a DM to [Support](https://community.auth0.com/g/support), with your tenant name.

Have a great day!  
Teodor.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [October 20, 2025, 6:58am UTC](https://community.auth0.com/t/i-have-lost-my-one-time-recover-password-and-i-have-not-mfa-set-up-due-to-a-new-phone/192783/4 "2025-10-20T06:58:16Z")

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