# I can't subscribe to the essentials subscription **URL:** \ **Category:** Get Help\ **Tags:** operational-request, upgrades\ **Created:** [December 21, 2023, 9:04am UTC](https://community.auth0.com/t/i-cant-subscribe-to-the-essentials-subscription/123476 "2023-12-21T09:04:59Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![luuk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/luuk/32/50584_2.png) [@luuk](https://community.auth0.com/u/luuk)\ **Post date:** [December 21, 2023, 9:04am UTC](https://community.auth0.com/t/i-cant-subscribe-to-the-essentials-subscription/123476/1 "2023-12-21T09:04:59Z")
Hi there, I already saw that other users also had this issue, and that it was fixed with them. But what can I do to subscribe to the essentials subscription? This is the error I’m getting: ![Scherm­afbeelding 2023-12-21 om 09.59.20](https://global.discourse-cdn.com/auth0/original/3X/e/5/e51da9d7980f3d543a5a6d7faf51d8a406ce65a4.png) ---
**Author:** ![marcelina.barycka](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/marcelina.barycka/32/56162_2.png) [@marcelina.barycka](https://community.auth0.com/u/marcelina.barycka)\ **Post date:** [December 21, 2023, 9:54am UTC](https://community.auth0.com/t/i-cant-subscribe-to-the-essentials-subscription/123476/2 "2023-12-21T09:54:01Z")
Hi @luuk ! Does your current subscription allow you to create a support ticket? If not, then I believe I would have to go and create a support ticket on your behalf. Alternatively, there is an option to fill the form via [Contact Us - Auth0](https://auth0.com/contact-us?_gl=1*1rvogp8*_gcl_au*OTQ4NzU3NzQyLjE3MDEzNTQxOTA.*_ga*MTkwOTg3NjEzNC4xNzAxMzU0MTkw*_ga_QKMSDV5369*MTcwMzE0ODA4My42My4xLjE3MDMxNTIyMjQuMjguMC4w). ---
**Author:** ![luuk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/luuk/32/50584_2.png) [@luuk](https://community.auth0.com/u/luuk)\ **Post date:** [December 21, 2023, 10:03am UTC](https://community.auth0.com/t/i-cant-subscribe-to-the-essentials-subscription/123476/3 "2023-12-21T10:03:55Z")
Hi there, currently I cannot create a ticket because of the free subscription. But I have submitted the question in the form you have provided. Thank you for that! I will keep you updated. ---
**Author:** ![marcelina.barycka](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/marcelina.barycka/32/56162_2.png) [@marcelina.barycka](https://community.auth0.com/u/marcelina.barycka)\ **Post date:** [December 21, 2023, 10:19am UTC](https://community.auth0.com/t/i-cant-subscribe-to-the-essentials-subscription/123476/4 "2023-12-21T10:19:30Z")
Alright! If you won’t get any replay till tomorrow, please let me know and I will submit a support ticket (letting you know because later I’m off). Thanks! ---
**Author:** ![luuk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/luuk/32/50584_2.png) [@luuk](https://community.auth0.com/u/luuk)\ **Post date:** [December 21, 2023, 8:38pm UTC](https://community.auth0.com/t/i-cant-subscribe-to-the-essentials-subscription/123476/5 "2023-12-21T20:38:51Z")
Subscribing to the essentials finally worked. When I clicked on buying, a button appeared that you need to subscribe to a new plan in teams. So for everyone upgrading (or downgrading), go to your team and manage the subscription there. ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [January 4, 2024, 8:39pm UTC](https://community.auth0.com/t/i-cant-subscribe-to-the-essentials-subscription/123476/6 "2024-01-04T20:39:20Z")
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