# I can't receive 6-digit code for authentication

**URL:** <https://community.auth0.com/t/i-cant-receive-6-digit-code-for-authentication/201629>\
**Category:** Get Help\
**Tags:** free-trial, login-experience\
**Created:** [July 14, 2026, 6:48am UTC](https://community.auth0.com/t/i-cant-receive-6-digit-code-for-authentication/201629 "2026-07-14T06:48:33Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![yaroslavtereshchuk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/yaroslavtereshchuk/32/79417_2.png) [@yaroslavtereshchuk](https://community.auth0.com/u/yaroslavtereshchuk)\
**Post date:** [July 14, 2026, 6:48am UTC](https://community.auth0.com/t/i-cant-receive-6-digit-code-for-authentication/201629/1 "2026-07-14T06:48:33Z")

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I can’t log in to my Auth0 dashboard.

Previously, I logged in via my Google Account using a 6-digit SMS code.

Yesterday it stopped working, and I never received the code. I don’t remember my recovery code.

I wrote a direct letter to Okta, but there is no answer yet.

Today I tried to log in via email to reset my password, but I did not receive a 6-digit code via email either.

Now I managed to log in via GitHub, but it seems like I created a different account.

As far as I know, I need to reset my two-factor authentication.

How can I resolve this issue and then link my GitHub account to an existing one?

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**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [July 14, 2026, 6:26pm UTC](https://community.auth0.com/t/i-cant-receive-6-digit-code-for-authentication/201629/3 "2026-07-14T18:26:49Z")

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Hi @yaroslavtereshchuk

Thank you for reaching out to us!

I understand that you are having issues with receiving your 6 digit code for MFA.

Please send a DM ( Direct Message ) to [@support](https://community.auth0.com/groups/support) forwarding all the information provided and confirming the **email address** of your Auth0 account and the **name of the tenant** where you are encountering this issue. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

Looking forward to your DM!

Best regards,  
Gerald

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**Author:** ![yaroslavtereshchuk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/yaroslavtereshchuk/32/79417_2.png) [@yaroslavtereshchuk](https://community.auth0.com/u/yaroslavtereshchuk)\
**Post date:** [July 14, 2026, 7:30pm UTC](https://community.auth0.com/t/i-cant-receive-6-digit-code-for-authentication/201629/4 "2026-07-14T19:30:54Z")

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Thank you for the response. Will mark this answer as a solution when support helps me.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [July 18, 2026, 7:15am UTC](https://community.auth0.com/t/i-cant-receive-6-digit-code-for-authentication/201629/5 "2026-07-18T07:15:00Z")

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