# I can't login

**URL:** <https://community.auth0.com/t/i-cant-login/201609>\
**Category:** Get Help\
**Tags:** free-trial, mfa\
**Created:** [July 13, 2026, 2:55pm UTC](https://community.auth0.com/t/i-cant-login/201609 "2026-07-13T14:55:16Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![moonsky.droid.s2](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/moonsky.droid.s2/32/72427_2.png) [@moonsky.droid.s2](https://community.auth0.com/u/moonsky.droid.s2)\
**Post date:** [July 13, 2026, 2:55pm UTC](https://community.auth0.com/t/i-cant-login/201609/1 "2026-07-13T14:55:16Z")

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I replaced my smartphone and lost the Google Authenticator settings.  
I’m sorry for the trouble, but could you please reset my MFA?

u—p  
I don’t have a recovery code.  
I am the only admin of the Free tenant.  
(I’ve forgotten the name of the Free tenant)

If resetting MFA is difficult, could you temporarily delete the user u—p?

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**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [July 13, 2026, 4:10pm UTC](https://community.auth0.com/t/i-cant-login/201609/3 "2026-07-13T16:10:56Z")

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Hi @moonsky.droid.s2

Welcome to the Auth0 Community!

Please send a DM ( Direct Message ) to [@support](https://community.auth0.com/groups/support) forwarding all the information provided and confirming the **email address** of your Auth0 account and the **name of the tenant** where you are encountering this issue. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

Looking forward to your message!

Have a great one,  
Gerald

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**Author:** ![moonsky.droid.s2](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/moonsky.droid.s2/32/72427_2.png) [@moonsky.droid.s2](https://community.auth0.com/u/moonsky.droid.s2)\
**Post date:** [July 14, 2026, 1:12am UTC](https://community.auth0.com/t/i-cant-login/201609/4 "2026-07-14T01:12:18Z")

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Thank you for the prompt reply.  
I will contact support.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [July 28, 2026, 1:12am UTC](https://community.auth0.com/t/i-cant-login/201609/5 "2026-07-28T01:12:57Z")

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