# I can't log into my tenant?! **URL:** \ **Category:** Get Help\ **Tags:** login-experience, new-universal-login-experience\ **Created:** [April 22, 2026, 6:48pm UTC](https://community.auth0.com/t/i-cant-log-into-my-tenant/199222 "2026-04-22T18:48:12Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![brad8](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/brad8/32/71291_2.png) [@brad8](https://community.auth0.com/u/brad8)\ **Post date:** [April 22, 2026, 6:48pm UTC](https://community.auth0.com/t/i-cant-log-into-my-tenant/199222/1 "2026-04-22T18:48:12Z")
I’ve just logged into my tenant with my normal credentials and I’m presented with a page displaying the following (as if I need to create an account): ” **Welcome to Auth0”** \*\*Help us setup your first tenant and start authenticating. \*\* Any idea why this would have happened? I’ve checked the Auth0 status page - there don’t seem to be any issues reported. \*\* \*\* ---
**Author:** ![samellis462](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/samellis462/32/71203_2.png) [@samellis462](https://community.auth0.com/u/samellis462)\ **Post date:** [April 22, 2026, 6:58pm UTC](https://community.auth0.com/t/i-cant-log-into-my-tenant/199222/2 "2026-04-22T18:58:14Z")
Just experienced the same, signed up to log this issue, but checked before posting and the site (auth) is back up. I also got asked to create a tenant when logging in, but this also is resolved (at least for now). Hope it’s back working for you now. ---
**Author:** ![brad8](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/brad8/32/71291_2.png) [@brad8](https://community.auth0.com/u/brad8)\ **Post date:** [April 22, 2026, 7:08pm UTC](https://community.auth0.com/t/i-cant-log-into-my-tenant/199222/4 "2026-04-22T19:08:32Z")
Thanks for that. Yep, just checked and I can log in once again and our site is operational! Phew, that was a rather traumatic 🙂 ---
**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\ **Post date:** [April 22, 2026, 7:09pm UTC](https://community.auth0.com/t/i-cant-log-into-my-tenant/199222/5 "2026-04-22T19:09:14Z")
Hi @brad8 Welcome to the Auth0 Community! Thank you for bringing this to our attention, our [Status](https://status.auth0.com/) page is currently still not showing any incidents, but please try accessing the [Auth0 Login](https://auth0.com/auth/login) page once more to see if it’s now working for you, as @samellis462 mentioned the issue to have been resolved on their end. Looking forward to your input! Gerald ---
**Author:** ![brad8](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/brad8/32/71291_2.png) [@brad8](https://community.auth0.com/u/brad8)\ **Post date:** [April 22, 2026, 7:11pm UTC](https://community.auth0.com/t/i-cant-log-into-my-tenant/199222/6 "2026-04-22T19:11:13Z")
Yep, it appears I can log in and access my tenant, thanks. Our website is operational once again 🙂 ---
**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\ **Post date:** [April 22, 2026, 7:19pm UTC](https://community.auth0.com/t/i-cant-log-into-my-tenant/199222/7 "2026-04-22T19:19:33Z")
Thank you @brad8 for confirming, we’re glad to know that everything is operational on your end! While I will mark this topic as resolved, we will continue monitoring this incident to understand what took place. Please let us know if anything changes and if you experience any further issues! Best regards, Gerald ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [May 6, 2026, 7:19pm UTC](https://community.auth0.com/t/i-cant-log-into-my-tenant/199222/8 "2026-05-06T19:19:40Z")
This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.