# I cancelled my subscription, deleted all the tenants, Auth0 keeps charging me

**URL:** <https://community.auth0.com/t/i-cancelled-my-subscription-deleted-all-the-tenants-auth0-keeps-charging-me/194436>\
**Category:** Get Help\
**Tags:** refund, subscription-billing\
**Created:** [November 13, 2025, 11:52am UTC](https://community.auth0.com/t/i-cancelled-my-subscription-deleted-all-the-tenants-auth0-keeps-charging-me/194436 "2025-11-13T11:52:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![yuridolzhenko](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/yuridolzhenko/32/60195_2.png) [@yuridolzhenko](https://community.auth0.com/u/yuridolzhenko)\
**Post date:** [November 13, 2025, 11:52am UTC](https://community.auth0.com/t/i-cancelled-my-subscription-deleted-all-the-tenants-auth0-keeps-charging-me/194436/1 "2025-11-13T11:52:59Z")

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I cancelled my subscription, deleted all the tenants, Auth0 keeps charging me, I have no way to contact or call anywhere. How is it even possible?

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**Author:** ![teodor.andrei](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/teodor.andrei/32/75320_2.png) [@teodor.andrei](https://community.auth0.com/u/teodor.andrei)\
**Post date:** [November 13, 2025, 3:57pm UTC](https://community.auth0.com/t/i-cancelled-my-subscription-deleted-all-the-tenants-auth0-keeps-charging-me/194436/3 "2025-11-13T15:57:09Z")

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Hi @yuridolzhenko and welcome to the Auth0 Community!

I’m sorry for the inconvenience. I don’t really know what’s causing that, but please send a DM to the [Support](https://community.auth0.com/g/support) group with your email and the tenant name you had, and we should be able to sort it out.

Thanks!  
Teodor.

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**Author:** ![yuridolzhenko](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/yuridolzhenko/32/60195_2.png) [@yuridolzhenko](https://community.auth0.com/u/yuridolzhenko)\
**Post date:** [November 18, 2025, 3:29pm UTC](https://community.auth0.com/t/i-cancelled-my-subscription-deleted-all-the-tenants-auth0-keeps-charging-me/194436/4 "2025-11-18T15:29:42Z")

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I don’t get why the topic is closed, because the issue - isn’t. I’ve sent all the details to Support. Hope this resolves soon.

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**Author:** ![teodor.andrei](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/teodor.andrei/32/75320_2.png) [@teodor.andrei](https://community.auth0.com/u/teodor.andrei)\
**Post date:** [November 18, 2025, 3:32pm UTC](https://community.auth0.com/t/i-cancelled-my-subscription-deleted-all-the-tenants-auth0-keeps-charging-me/194436/5 "2025-11-18T15:32:55Z")

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hi @yuridolzhenko!

This topic is closed because there is nothing more that can be done on this specific community post. We will provide help in the DMs.

Thank you for your understanding!  
Teodor.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [December 2, 2025, 3:33pm UTC](https://community.auth0.com/t/i-cancelled-my-subscription-deleted-all-the-tenants-auth0-keeps-charging-me/194436/6 "2025-12-02T15:33:46Z")

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