# How to Reset an Account After "Your account has been blocked after multiple consecutive login attempts"

**URL:** <https://community.auth0.com/t/how-to-reset-an-account-after-your-account-has-been-blocked-after-multiple-consecutive-login-attempts/97206>\
**Category:** Get Help\
**Tags:** login-experience, new-universal-login-experience\
**Created:** [December 29, 2022, 5:09pm UTC](https://community.auth0.com/t/how-to-reset-an-account-after-your-account-has-been-blocked-after-multiple-consecutive-login-attempts/97206 "2022-12-29T17:09:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![goldsworth.systems](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/goldsworth.systems/32/33548_2.png) [@goldsworth.systems](https://community.auth0.com/u/goldsworth.systems)\
**Post date:** [December 29, 2022, 5:09pm UTC](https://community.auth0.com/t/how-to-reset-an-account-after-your-account-has-been-blocked-after-multiple-consecutive-login-attempts/97206/1 "2022-12-29T17:09:06Z")

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I have been blocked out of my Auth0 account after entering the wrong password.  
How do I (or a colleague), unblock this account.  
Can I follow the procedure at [Blocked accounts and MFA resets](https://community.auth0.com/t/blocked-accounts-and-mfa-resets/49713?). I am unsure how to send a private message.  
Many thanks

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**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\
**Post date:** [December 29, 2022, 5:48pm UTC](https://community.auth0.com/t/how-to-reset-an-account-after-your-account-has-been-blocked-after-multiple-consecutive-login-attempts/97206/3 "2022-12-29T17:48:19Z")

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Hi @goldsworth.systems ,

Welcome to the Auth0 Community!

Yes, please follow the steps in that article. And to send a private message, please go to your Auth0 Community profile → activity → Messages → New Message → select “Support Auth0 Support” in the `Add users and groups`.

Thanks!

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**Author:** ![goldsworth.systems](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/goldsworth.systems/32/33548_2.png) [@goldsworth.systems](https://community.auth0.com/u/goldsworth.systems)\
**Post date:** [December 31, 2022, 11:17am UTC](https://community.auth0.com/t/how-to-reset-an-account-after-your-account-has-been-blocked-after-multiple-consecutive-login-attempts/97206/4 "2022-12-31T11:17:35Z")

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Thanks for your quick reply.  
How do I get to the “Auth0 Community Profile”?

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**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\
**Post date:** [January 3, 2023, 5:45am UTC](https://community.auth0.com/t/how-to-reset-an-account-after-your-account-has-been-blocked-after-multiple-consecutive-login-attempts/97206/5 "2023-01-03T05:45:34Z")

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Please click on your profile photo on the top right corner of the community site, click on “Preference” which is the person, then you can see the activity → Messages …

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [January 17, 2023, 5:46am UTC](https://community.auth0.com/t/how-to-reset-an-account-after-your-account-has-been-blocked-after-multiple-consecutive-login-attempts/97206/6 "2023-01-17T05:46:17Z")

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