# How to auth0guardian problem?

**URL:** <https://community.auth0.com/t/how-to-auth0guardian-problem/112400>\
**Category:** Get Help\
**Tags:** phone-factor, mfa\
**Created:** [July 29, 2023, 9:07am UTC](https://community.auth0.com/t/how-to-auth0guardian-problem/112400 "2023-07-29T09:07:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![dlcnsdnjs951](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@dlcnsdnjs951](https://community.auth0.com/u/dlcnsdnjs951)\
**Post date:** [July 29, 2023, 9:07am UTC](https://community.auth0.com/t/how-to-auth0guardian-problem/112400/1 "2023-07-29T09:07:24Z")

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I changed my phone and deleted auth0guardian.  
At the same time, the existing data was lost, so I couldn’t log in to the company site.  
How do I solve the problem in this case?  
Please give me a quick answer.

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<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [July 31, 2023, 9:05am UTC](https://community.auth0.com/t/how-to-auth0guardian-problem/112400/2 "2023-07-31T09:05:26Z")

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Hey there!

You can reach out through a private message to our [@support](https://community.auth0.com/groups/support) group here in the forum and you will need to share with them the following details in that private message:

- your tenant name
- your email address

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [August 14, 2023, 9:05am UTC](https://community.auth0.com/t/how-to-auth0guardian-problem/112400/3 "2023-08-14T09:05:31Z")

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