# How do I retrieve user.identities?

**URL:** <https://community.auth0.com/t/how-do-i-retrieve-user-identities/71383>\
**Category:** Get Help\
**Tags:** auth0\
**Created:** [October 15, 2021, 9:58am UTC](https://community.auth0.com/t/how-do-i-retrieve-user-identities/71383 "2021-10-15T09:58:12Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![neteric](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/neteric/32/14596_2.png) [@neteric](https://community.auth0.com/u/neteric)\
**Post date:** [October 15, 2021, 9:58am UTC](https://community.auth0.com/t/how-do-i-retrieve-user-identities/71383/1 "2021-10-15T09:58:12Z")

</div>

Hi, everyone.

I am new to Auth0. I have one question in terms of the auth0 callback and getting user information.  
Original I have one app that I can retrieve user.identities from the callback JWT token. Then I create another app and switch to that app to do the login. The identities attributes was not returned from JWT token. Am I missing some configuration?

Thanks,

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<div class="post-metadata">

**Author:** ![john.gateley](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/john.gateley/32/10879_2.png) [@john.gateley](https://community.auth0.com/u/john.gateley)\
**Post date:** [October 15, 2021, 2:45pm UTC](https://community.auth0.com/t/how-do-i-retrieve-user-identities/71383/2 "2021-10-15T14:45:22Z")

</div>

Hi @neteric

Are you adding identities to the ID token with a rule or action? Make sure that rule/action also fires for the other app.

John

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<div class="post-metadata">

**Author:** ![neteric](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/neteric/32/14596_2.png) [@neteric](https://community.auth0.com/u/neteric)\
**Post date:** [October 15, 2021, 9:42pm UTC](https://community.auth0.com/t/how-do-i-retrieve-user-identities/71383/3 "2021-10-15T21:42:11Z")

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HI, John:

Thanks for the quick response. Let me explain the problem I encounter.

I am able to get identities form the JWT payload Profile Json Object in one of my app.

Profile {  
displayName: ‘elin@xxx.xxx.com’,  
id: ‘auth0|675’,  
user\_id: ‘auth0|675’,  
name: { familyName: undefined, givenName: undefined },  
emails: [{ value: ‘elin@xxx.xxx.com’ }],  
identities: [ { user\_id: ‘675’,  
provider: ‘auth0’,  
connection: ‘xxx-Develop’,  
isSocial: false } ]  
}

Then I create another app in the same tenant and use the same database connection. The identities attribute is missing from the JTW payload Profile Json Object. The scope I use is: openid profile mai.

Thanks,

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<div class="post-metadata">

**Author:** ![john.gateley](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/john.gateley/32/10879_2.png) [@john.gateley](https://community.auth0.com/u/john.gateley)\
**Post date:** [October 18, 2021, 1:00pm UTC](https://community.auth0.com/t/how-do-i-retrieve-user-identities/71383/4 "2021-10-18T13:00:18Z")

</div>

Hi @neteric

This looks very strange to me, I am not understanding something.

Can you post the whole ID Token?

Thanks

John

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<div class="post-metadata">

**Author:** ![neteric](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/neteric/32/14596_2.png) [@neteric](https://community.auth0.com/u/neteric)\
**Post date:** [October 19, 2021, 7:57am UTC](https://community.auth0.com/t/how-do-i-retrieve-user-identities/71383/5 "2021-10-19T07:57:51Z")

</div>

Hi, @john.gateley

The following part is the id token from original app which I can get the identities.

``  
eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6Ik4wVkVNa0kxTkVKRlJUZENRekU1T0RJNU1qVkVNVVExT0RZMVJrSXpPVGN3T0VFeVJqUXhOQSJ9.eyJjbGllbnRfbmFtZSI6IlF1aWQiLCJjb25maXJtZWRfYXQiOjE2MzQyNjIxMDQsImVtYWlsIjoiZWxpbkBuZXRiYXNlLmNvbSIsImxpY2Vuc2VfdHlwZSI6InF1aWQiLCJuYW1lIjoiZWxpbkBuZXRiYXNlLmNvbSIsIm5pY2tuYW1lIjoiRXJpYyBMaW4iLCJwYXNzd29yZF9jaGFuZ2VkX2F0IjoxNjM0MjYyMTA1LCJwaWN0dXJlIjoiaHR0cHM6Ly9zLmdyYXZhdGFyLmNvbS9hdmF0YXIvMDM4Y2QyYTg2MWY0ZjU3YTMzYWFiYjQxNDQ2MDQyYTc\_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.ZHW8ebu2LyztnLveUjQ1aZ3gFjCr2wRp9bGXj0O2uUzXHphXAWxR4x\_jEO01Gwwbf8yIDPujdDR3hG6\_WjAH-itw2pGR3so9hUuCJNV4xsSCUyjY-j2tzvd34-J8iuxTwTgV2amHJPls-wxiMyPtUCRssyhyWUne-b2UFKgfixGGln0fC7Ec78ygVoBzm0Rg4GCWpTID\_BU9xDD-X-B3U9c4knqg2x1fxc96m\_V5yoPIiOsd0PoErpQlPcjd\_q60-aicRbkRrOm57rPDHLZtcktUGr-J9ytnElZIOC6tx1ckJGi5Hd8uBC2YMVlwow\_8YhHHxutp4D9xx0M1zBU6RQ

```auto

This is ID token from another app which I cannot get identities.

```

eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCIsImtpZCI6Ik4wVkVNa0kxTkVKRlJUZENRekU1T0RJNU1qVkVNVVExT0RZMVJrSXpPVGN3T0VFeVJqUXhOQSJ9.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.j\_6paDIJyBHwvIx\_6y9VlZo0kiCgymqH7ZDu1DMzTZdounC-J-wmGq7MIqiPgcDsQGSCfuIFFjH7D5mZkuctTJTpF-B9BZvDS4cVVhSsAALzU9XbcLTT3nt\_teUVPLUmnko4KgKmTxQbTK\_HFLyus5PgG8-_T40hIkBUPY1G644qBhXVObVHQUaklYbW_-H7KCGICJHU7aCsflUdgV4NkFn\_n4a–XB2AJCLJZkmLHKZjR6xmiDUQJwCMCYoo1I4yZFxOX\_lNdUAwdcvwWieOix5ccjFZHR4Yj2Doqzb3kF6V0YhmQv\_ZxGuH0B-tFc2BaJkUjqEaCzMB\_cz8UgFaw

```auto

Thanks,
```

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<div class="post-metadata">

**Author:** ![john.gateley](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/john.gateley/32/10879_2.png) [@john.gateley](https://community.auth0.com/u/john.gateley)\
**Post date:** [October 19, 2021, 1:08pm UTC](https://community.auth0.com/t/how-do-i-retrieve-user-identities/71383/6 "2021-10-19T13:08:26Z")

</div>

Hi @neteric

The first token is an ID token, the second token is an access token.  
It is not an ID token, and if you want the fields added to it, you’ll have to change your rules/actions.

John

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<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [October 28, 2021, 12:37pm UTC](https://community.auth0.com/t/how-do-i-retrieve-user-identities/71383/7 "2021-10-28T12:37:33Z")

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