I see that we have an annual subscription for a tenant that we are not using anymore. I want to ask for a refund for the remaining time. Would that be possible?
Yes, we can give you a refund for the unused time of the subscription. First, you will need to downgrade/cancel your subscription.
To cancel the subscription you should go to Auth0 Dashboard > Settings > Subscription tab and then scroll down to the box with the Starter plan and click Downgrade.
For more information: Downgrade or Cancel Auth0 Subscriptions
Once the downgrade is completed, please reach out to Auth0 Support and we can proceed with the refund.