How do I request for a refund?

Knowledge Solutions
, ,
1

Problem statement

I see that we have an annual subscription for a tenant that we are not using anymore. I want to ask for a refund for the remaining time. Would that be possible?

Solution

Yes, we can give you a refund for the unused time of the subscription. First, you will need to downgrade/cancel your subscription.

To cancel the subscription you should go to Auth0 Dashboard > Settings > Subscription tab and then scroll down to the box with the Starter plan and click Downgrade.

For more information: Downgrade or Cancel Auth0 Subscriptions

Once the downgrade is completed, please reach out to Auth0 Support and we can proceed with the refund.