# How do I get access to gaurdian on new phone?

**URL:** <https://community.auth0.com/t/how-do-i-get-access-to-gaurdian-on-new-phone/55686>\
**Category:** Get Help\
**Created:** [January 4, 2021, 10:13pm UTC](https://community.auth0.com/t/how-do-i-get-access-to-gaurdian-on-new-phone/55686 "2021-01-04T22:13:00Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![tim222](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/tim222/32/13269_2.png) [@tim222](https://community.auth0.com/u/tim222)\
**Post date:** [January 4, 2021, 10:13pm UTC](https://community.auth0.com/t/how-do-i-get-access-to-gaurdian-on-new-phone/55686/1 "2021-01-04T22:13:00Z")

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Hello, I cannot log into my trading account due to not having my old phone anymore that had my gaurdian auth0 access on it. How do I get access on my new phone?

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [January 5, 2021, 12:36pm UTC](https://community.auth0.com/t/how-do-i-get-access-to-gaurdian-on-new-phone/55686/3 "2021-01-05T12:36:18Z")

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Hey there Tim!

To regain that access send me here in the forum a private message (click on my avatar aand there should be a blue message button) with the following details:

- tenant name
- tenant admin email
- the email that you request the reset for

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**Author:** ![pjo1005](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/pjo1005/32/25123_2.png) [@pjo1005](https://community.auth0.com/u/pjo1005)\
**Post date:** [January 11, 2021, 5:34pm UTC](https://community.auth0.com/t/how-do-i-get-access-to-gaurdian-on-new-phone/55686/4 "2021-01-11T17:34:17Z")

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I have also been locked out on my new phone. How can I contact you for a reset?

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [January 12, 2021, 10:30am UTC](https://community.auth0.com/t/how-do-i-get-access-to-gaurdian-on-new-phone/55686/5 "2021-01-12T10:30:16Z")

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I have received your private message. Let’s continue our communication there!

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [January 22, 2021, 2:49pm UTC](https://community.auth0.com/t/how-do-i-get-access-to-gaurdian-on-new-phone/55686/6 "2021-01-22T14:49:37Z")

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