# Hooks not working in production

**URL:** <https://community.auth0.com/t/hooks-not-working-in-production/97456>\
**Category:** Get Help\
**Tags:** other, community-topic\
**Created:** [January 4, 2023, 9:13am UTC](https://community.auth0.com/t/hooks-not-working-in-production/97456 "2023-01-04T09:13:21Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![team7](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/team7/32/12714_2.png) [@team7](https://community.auth0.com/u/team7)\
**Post date:** [January 4, 2023, 9:13am UTC](https://community.auth0.com/t/hooks-not-working-in-production/97456/1 "2023-01-04T09:13:21Z")

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Hi all,

We have an issue with hooks not working in production.

In our stage we have a hook after user registration, which sends a welcome email to users and also checks against a third party system.

In production we have the same hook, however the hook is not run after user registration. [https://manage.auth0.com/dashboard/eu/hunch/hooks](https://manage.auth0.com/dashboard/eu/hunch/hooks)

Can anyone advise?

Thanks

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [January 5, 2023, 1:00pm UTC](https://community.auth0.com/t/hooks-not-working-in-production/97456/2 "2023-01-05T13:00:45Z")

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Hey there!

I think it will need some additional and individual investigation. Can you shoot us a private message here in the forum tagging our [@support](https://community.auth0.com/groups/support) group so we can investigate that for you? Please provide your tenant name and email as well apart from providing all the context. Thank you!

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<div class="post-metadata">

**Author:** ![team7](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/team7/32/12714_2.png) [@team7](https://community.auth0.com/u/team7)\
**Post date:** [January 5, 2023, 1:08pm UTC](https://community.auth0.com/t/hooks-not-working-in-production/97456/3 "2023-01-05T13:08:31Z")

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What do you mean a private message in the forum sorry?

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [January 5, 2023, 1:10pm UTC](https://community.auth0.com/t/hooks-not-working-in-production/97456/4 "2023-01-05T13:10:43Z")

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When you click on your profile photo in the upper right corner you will see a message icon. Use it and send it to [@support](https://community.auth0.com/groups/support)

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [January 19, 2023, 1:10pm UTC](https://community.auth0.com/t/hooks-not-working-in-production/97456/5 "2023-01-19T13:10:59Z")

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