# Freshdesk SSO integration

**URL:** <https://community.auth0.com/t/freshdesk-sso-integration/89268>\
**Category:** Get Help\
**Created:** [August 23, 2022, 12:59pm UTC](https://community.auth0.com/t/freshdesk-sso-integration/89268 "2022-08-23T12:59:24Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![akreg](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/akreg/32/34068_2.png) [@akreg](https://community.auth0.com/u/akreg)\
**Post date:** [August 23, 2022, 12:59pm UTC](https://community.auth0.com/t/freshdesk-sso-integration/89268/1 "2022-08-23T12:59:24Z")

</div>

Hey guys,

I have a Freshdesk account which I want to use Auth0 for SSO.

Can someone pls help me figure out what’s the difference between these two methods? Is it the same configuration but more user friendly with the marketplace app?

> **[Configure Freshdesk as SAML Service Provider](https://auth0.com/docs/authenticate/protocols/saml/saml-sso-integrations/configure-auth0-saml-identity-provider/configure-auth0-as-identity-provider-for-freshdesk)**
>
> Learn how to configure Auth0 as an identity provider using the SAML2 Web App addon for Freshdesk.

and

[https://marketplace.auth0.com/integrations/freshdesk-sso](https://marketplace.auth0.com/integrations/freshdesk-sso)

---

<div class="post-metadata">

**Author:** ![matt.macadam](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/matt.macadam/32/55188_2.png) [@matt.macadam](https://community.auth0.com/u/matt.macadam)\
**Post date:** [August 25, 2022, 5:59pm UTC](https://community.auth0.com/t/freshdesk-sso-integration/89268/2 "2022-08-25T17:59:20Z")

</div>

Hi akreg,

You’re correct, it’s the same configuration but the “SSO integration” from marketplace preconfigures some of the SAML2 Web addon parameters for you (this is true for almost every SAML-based “SSO integration” Auth0 offers). If you have a more complex use case you may end up having to configure it using the SAML2 Web addon directly to get the behavior you want.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [September 22, 2022, 7:26am UTC](https://community.auth0.com/t/freshdesk-sso-integration/89268/3 "2022-09-22T07:26:02Z")

</div>

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.