# Freshdesk Auth0 SAML2 Single Sign On

**URL:** <https://community.auth0.com/t/freshdesk-auth0-saml2-single-sign-on/91631>\
**Category:** Get Help\
**Created:** [September 30, 2022, 11:06pm UTC](https://community.auth0.com/t/freshdesk-auth0-saml2-single-sign-on/91631 "2022-09-30T23:06:35Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![max\_auth0](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/max_auth0/32/33197_2.png) [@max\_auth0](https://community.auth0.com/u/max_auth0)\
**Post date:** [September 30, 2022, 11:06pm UTC](https://community.auth0.com/t/freshdesk-auth0-saml2-single-sign-on/91631/1 "2022-09-30T23:06:35Z")

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I am configuring a proof of concept using Auth0 as SSO Idp for Freshdesk.

I have configured the Auth0 and Freshdesk environments per some guidance I found in Stack Overflow. [javascript - How to integrate freshdesk with auth0? - Stack Overflow](https://stackoverflow.com/questions/57011687/how-to-integrate-freshdesk-with-auth0)

Freshdesk is successfully directing login requests to the Auth0 login screen. However, when I submit login credentials the response from Freshdesk is:

“Saml configuration error: saml response is not signed. please make the saml response is signed in your idp.”

If I change my settings in the Auth0 SAML2 Add Ons configuration settings to `"signResponse": true` the error simply becomes:

“Saml configuration error: saml assertion is not signed. please make the saml assertion is signed in your idp.”

Any ideas on how I can sign both?

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<div class="post-metadata">

**Author:** ![max\_auth0](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/max_auth0/32/33197_2.png) [@max\_auth0](https://community.auth0.com/u/max_auth0)\
**Post date:** [October 3, 2022, 9:17pm UTC](https://community.auth0.com/t/freshdesk-auth0-saml2-single-sign-on/91631/2 "2022-10-03T21:17:37Z")

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Was able to resolve this by changing a setting on Freshdesk.

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<div class="post-metadata">

**Author:** ![nick.a.lockyear](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/nick.a.lockyear/32/40578_2.png) [@nick.a.lockyear](https://community.auth0.com/u/nick.a.lockyear)\
**Post date:** [October 13, 2022, 5:14pm UTC](https://community.auth0.com/t/freshdesk-auth0-saml2-single-sign-on/91631/3 "2022-10-13T17:14:08Z")

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What setting did you change in Freshdesk?

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<div class="post-metadata">

**Author:** ![max\_auth0](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/max_auth0/32/33197_2.png) [@max\_auth0](https://community.auth0.com/u/max_auth0)\
**Post date:** [October 13, 2022, 10:21pm UTC](https://community.auth0.com/t/freshdesk-auth0-saml2-single-sign-on/91631/4 "2022-10-13T22:21:27Z")

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In the “Edit SSO” panel, there is a setting “Signing Options” and I changed it to “Only signed assertions.”

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [November 14, 2024, 11:01pm UTC](https://community.auth0.com/t/freshdesk-auth0-saml2-single-sign-on/91631/5 "2024-11-14T23:01:21Z")

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