# Fraudulent upgrade and charge

**URL:** <https://community.auth0.com/t/fraudulent-upgrade-and-charge/203282>\
**Category:** Get Help\
**Tags:** subscription-billing\
**Created:** [September 11, 2026, 10:32pm UTC](https://community.auth0.com/t/fraudulent-upgrade-and-charge/203282 "2026-09-11T22:32:55Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![alok1](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/alok1/32/33806_2.png) [@alok1](https://community.auth0.com/u/alok1)\
**Post date:** [September 11, 2026, 10:32pm UTC](https://community.auth0.com/t/fraudulent-upgrade-and-charge/203282/1 "2026-09-11T22:32:55Z")

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My subscription was was automatically changed today without my consent and charged on my credit card too. Anyone else seeing this today.

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**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [September 12, 2026, 12:25am UTC](https://community.auth0.com/t/fraudulent-upgrade-and-charge/203282/3 "2026-09-12T00:25:00Z")

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Hi @alok1

Welcome to the Auth0 Community!

I understand that you are having an issue where your subscription was charged without consent.

Please send a DM ( Direct Message ) to our [@support](https://community.auth0.com/groups/support) group, forwarding all relevant information and confirming the **email address** of your Auth0 account and the **name of the tenant** where you are encountering this issue. It would be helpful to confirm whether you have downgraded your tenant to a free tier and were charged, or if the situation is different.

You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

Have a great one!  
Gerald

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**Author:** ![alok1](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/alok1/32/33806_2.png) [@alok1](https://community.auth0.com/u/alok1)\
**Post date:** [September 12, 2026, 12:33am UTC](https://community.auth0.com/t/fraudulent-upgrade-and-charge/203282/4 "2026-09-12T00:33:06Z")

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I already sent to support before creating this thread.

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**Author:** ![as13](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/as13/32/80761_2.png) [@as13](https://community.auth0.com/u/as13)\
**Post date:** [September 12, 2026, 11:47am UTC](https://community.auth0.com/t/fraudulent-upgrade-and-charge/203282/5 "2026-09-12T11:47:26Z")

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Ours too, 10x increase  
Will be fun explaining this one to the CFO.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [September 14, 2026, 11:47am UTC](https://community.auth0.com/t/fraudulent-upgrade-and-charge/203282/6 "2026-09-14T11:47:36Z")

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