# Forgot my Passphrase to log in app

**URL:** <https://community.auth0.com/t/forgot-my-passphrase-to-log-in-app/190850>\
**Category:** Get Help\
**Tags:** reset-password-prompt-new-experience, login-experience\
**Created:** [August 20, 2025, 11:31pm UTC](https://community.auth0.com/t/forgot-my-passphrase-to-log-in-app/190850 "2025-08-20T23:31:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![shaunleroux82](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/shaunleroux82/32/76253_2.png) [@shaunleroux82](https://community.auth0.com/u/shaunleroux82)\
**Post date:** [August 20, 2025, 11:31pm UTC](https://community.auth0.com/t/forgot-my-passphrase-to-log-in-app/190850/1 "2025-08-20T23:31:36Z")

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Good day

I am unable to log in my gaurdian app as it’s asking for a passphrase and I forgot what mine is. How do I go about rectify this?

Kind regards  
Shaun Le Roux

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**Author:** ![remus.ivan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/remus.ivan/32/68771_2.png) [@remus.ivan](https://community.auth0.com/u/remus.ivan)\
**Post date:** [August 20, 2025, 11:55pm UTC](https://community.auth0.com/t/forgot-my-passphrase-to-log-in-app/190850/3 "2025-08-20T23:55:04Z")

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Hi @shaunleroux82,

Welcome to the Auth0 Community!

Please send your tenant name and account email address to the [@support](https://community.auth0.com/groups/support) group via DM and we will provide the further support needed!

Kind regards,  
Remus

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [September 3, 2025, 11:55pm UTC](https://community.auth0.com/t/forgot-my-passphrase-to-log-in-app/190850/4 "2025-09-03T23:55:51Z")

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