# Failed Sending Notification: msg.From is null

**URL:** <https://community.auth0.com/t/failed-sending-notification-msg-from-is-null/98126>\
**Category:** Get Help\
**Tags:** email-verification, user-management\
**Created:** [January 13, 2023, 9:58am UTC](https://community.auth0.com/t/failed-sending-notification-msg-from-is-null/98126 "2023-01-13T09:58:22Z")\
**Posts on this page:** 10\
**Page:** 1

<div class="post-metadata">

**Author:** ![xukecheng](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/xukecheng/32/42486_2.png) [@xukecheng](https://community.auth0.com/u/xukecheng)\
**Post date:** [January 13, 2023, 9:58am UTC](https://community.auth0.com/t/failed-sending-notification-msg-from-is-null/98126/1 "2023-01-13T09:58:22Z")

</div>

But I already set the From

 ![CleanShot 2023-01-13 at 17.55.50@2x](https://global.discourse-cdn.com/auth0/original/3X/1/1/11804b7b684ad591f6fba712df31463d98fb2d82.png)

 ![CleanShot 2023-01-13 at 17.56.38@2x](https://global.discourse-cdn.com/auth0/original/3X/0/8/0804d4d1412a213a5b87c884e37ebce996019e82.png)

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<div class="post-metadata">

**Author:** ![xukecheng](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/xukecheng/32/42486_2.png) [@xukecheng](https://community.auth0.com/u/xukecheng)\
**Post date:** [January 13, 2023, 9:59am UTC](https://community.auth0.com/t/failed-sending-notification-msg-from-is-null/98126/2 "2023-01-13T09:59:14Z")

</div>

Log:

```auto
{
  "date": "2023-01-13T09:50:09.718Z",
  "type": "fn",
  "description": "To: ,
  "connection": "",
  "connection_id": "",
  "client_id": "",
  "details": {
    "email_type": "verify_email",
    "to": "",
    "error": "Message failed: 554 5.0.0 Error: transaction failed, blame it on the weather: ##SES-response-json:{\"Response\":{\"RequestId\":\"45caecc5-832b-4580-9559-dbb3e11c6181\",\"QcloudError\":{\"Error\":{\"Code\":\"FailedOperation\",\"Message\":\"msg.From is null\"}}}}"
  },
  "log_id": "90020230113095014953948414070752142939959776119445520466",
  "_id": "",
  "isMobile": false,
  "user_agent": "Other 0.0.0 / Other 0.0.0",
  "id": ""
}

```

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<div class="post-metadata">

**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\
**Post date:** [January 13, 2023, 8:41pm UTC](https://community.auth0.com/t/failed-sending-notification-msg-from-is-null/98126/4 "2023-01-13T20:41:27Z")

</div>

Hi @xukecheng ,

Welcome to the Auth0 Community!

According to your log, ` "description": "To: ,` indicates that the `receive` address is empty.

The issue might be related to a misconfiguration on the custom email provider or on the Auth0 dashboard. I have a few questions:

1. any errors when clicking on the `Send Test Email` under `Custom Email Provider`?

2. any errors when sending other types of emails, such as the `Welcome Email`?

3. what happens if you click on `Try` under the `Verification Email (using link)` and enter a valid email?

If you can DM me the name of your tenant, I will look further into your Auth0 configurations and let you know my findings. Thanks!

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<div class="post-metadata">

**Author:** ![xukecheng](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/xukecheng/32/42486_2.png) [@xukecheng](https://community.auth0.com/u/xukecheng)\
**Post date:** [January 14, 2023, 3:14am UTC](https://community.auth0.com/t/failed-sending-notification-msg-from-is-null/98126/5 "2023-01-14T03:14:51Z")

</div>

I delete it from the origin log because I don’t wanna expose it.

```auto
{
  "date": "2023-01-13T09:39:25.643Z",
  "type": "fn",
  "description": "To: xxxxx@xxxx.com",
  "connection": "xxxxxxxxx",
  "connection_id": "",
  "client_id": "6RxSQijerV7i7Q7Uo7LhQVXESpg0rHNI",
  "details": {
    "email_type": "verify_email",
    "to": "xxxxxxx@xxxxx.com",
    "error": "Message failed: 554 5.0.0 Error: transaction failed, blame it on the weather: ##SES-response-json:{\"Response\":{\"RequestId\":\"ddbf3d20-5907-49f1-a483-811e2c95936f\",\"QcloudError\":{\"Error\":{\"Code\":\"FailedOperation\",\"Message\":\"msg.From is null\"}}}}"
  },
  "log_id": "90020230113093930781660792495785147640556288430810595394",
  "_id": "90020230113093930781660792495785147640556288430810595394",
  "isMobile": false,
  "user_agent": "Other 0.0.0 / Other 0.0.0",
  "id": "90020230113093930781660792495785147640556288430810595394"
}

```

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<div class="post-metadata">

**Author:** ![xukecheng](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/xukecheng/32/42486_2.png) [@xukecheng](https://community.auth0.com/u/xukecheng)\
**Post date:** [January 14, 2023, 3:29am UTC](https://community.auth0.com/t/failed-sending-notification-msg-from-is-null/98126/6 "2023-01-14T03:29:34Z")

</div>

1. any errors when clicking on the `Send Test Email` under `Custom Email Provider`?  
no  

2. any errors when sending other types of emails, such as the `Welcome Email`?  
yes, same issue.

3. what happens if you click on `Try` under the `Verification Email (using link)` and enter a valid email?  
it shows Email was successfully sent. But according to log:

```auto
"error": "Message failed: 554 5.0.0 Error: transaction failed, blame it on the weather: ##SES-response-json:{\"Response\":{\"RequestId\":\"488dbec0-03da-43a8-8aed-0afb1c66aa12\",\"QcloudError\":{\"Error\":{\"Code\":\"FailedOperation\",\"Message\":\"msg.From is null\"}}}}"

```

And I found that even if I close Use my own email provider, I still can’t send emails

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<div class="post-metadata">

**Author:** ![xukecheng](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/xukecheng/32/42486_2.png) [@xukecheng](https://community.auth0.com/u/xukecheng)\
**Post date:** [January 16, 2023, 5:03pm UTC](https://community.auth0.com/t/failed-sending-notification-msg-from-is-null/98126/7 "2023-01-16T17:03:06Z")

</div>

Hello, is there any update?

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<div class="post-metadata">

**Author:** ![xukecheng](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/xukecheng/32/42486_2.png) [@xukecheng](https://community.auth0.com/u/xukecheng)\
**Post date:** [January 17, 2023, 4:39am UTC](https://community.auth0.com/t/failed-sending-notification-msg-from-is-null/98126/8 "2023-01-17T04:39:31Z")

</div>

I asked the mail provider, and they said I should ask the tool provider how to attach an alias

 ![CleanShot 2023-01-17 at 12.37.55@2x](https://global.discourse-cdn.com/auth0/original/3X/5/7/57c85f00688a6ec12caad2dcce23de3064c678d5.png)  
 ![CleanShot 2023-01-17 at 12.37.41@2x](https://global.discourse-cdn.com/auth0/original/3X/d/c/dcd1ffad28e89de93f4e49be24375590d10f5cac.png)

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<div class="post-metadata">

**Author:** ![xukecheng](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/xukecheng/32/42486_2.png) [@xukecheng](https://community.auth0.com/u/xukecheng)\
**Post date:** [January 18, 2023, 2:47am UTC](https://community.auth0.com/t/failed-sending-notification-msg-from-is-null/98126/9 "2023-01-18T02:47:53Z")

</div>

Delete From in the Email template will fix it. 🙂

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<div class="post-metadata">

**Author:** ![lihua.zhang](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/lihua.zhang/32/39683_2.png) [@lihua.zhang](https://community.auth0.com/u/lihua.zhang)\
**Post date:** [January 18, 2023, 6:48pm UTC](https://community.auth0.com/t/failed-sending-notification-msg-from-is-null/98126/10 "2023-01-18T18:48:42Z")

</div>

Thank you for sharing your solution with us! 👏 👍

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [February 1, 2023, 6:49pm UTC](https://community.auth0.com/t/failed-sending-notification-msg-from-is-null/98126/11 "2023-02-01T18:49:04Z")

</div>

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