# Failed payment - how to resolve

**URL:** <https://community.auth0.com/t/failed-payment-how-to-resolve/107159>\
**Category:** Get Help\
**Tags:** retry-payment, subscription-billing\
**Created:** [May 17, 2023, 2:08pm UTC](https://community.auth0.com/t/failed-payment-how-to-resolve/107159 "2023-05-17T14:08:25Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![miranda.bailes](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@miranda.bailes](https://community.auth0.com/u/miranda.bailes)\
**Post date:** [May 17, 2023, 2:08pm UTC](https://community.auth0.com/t/failed-payment-how-to-resolve/107159/1 "2023-05-17T14:08:25Z")

</div>

Hi [@support](https://community.auth0.com/groups/support)  
The billing failed on our account and I have updated the card details, however, the payment still isn’t processed. The link pointed me here - can you please assist with resolving this?  
Thanks,  
Miranda

---

<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [May 17, 2023, 2:32pm UTC](https://community.auth0.com/t/failed-payment-how-to-resolve/107159/3 "2023-05-17T14:32:51Z")

</div>

Hey there!

We can handle that for you. In this type of situations we need to bring the conversation off public as we need to share some sensitive details. Can I ask you to send me a private message here in the forum (you can do so by clicking on my avatar and then going to my profile and hitting the big blue message button) with the following details:

- email
- tenant name

Thank you!

---

<div class="post-metadata">

**Author:** ![miranda.bailes](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@miranda.bailes](https://community.auth0.com/u/miranda.bailes)\
**Post date:** [May 18, 2023, 7:53am UTC](https://community.auth0.com/t/failed-payment-how-to-resolve/107159/4 "2023-05-18T07:53:59Z")

</div>

Hi Konrad,

Just sent all the things you asked for.

Please let me know if you require anything further.

Thanks,  
Miranda

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [June 1, 2023, 7:54am UTC](https://community.auth0.com/t/failed-payment-how-to-resolve/107159/5 "2023-06-01T07:54:27Z")

</div>

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.