# Error trying to create a new custom domain **URL:** \ **Category:** Get Help\ **Tags:** other, missing-category\ **Created:** [August 26, 2025, 8:59pm UTC](https://community.auth0.com/t/error-trying-to-create-a-new-custom-domain/191148 "2025-08-26T20:59:31Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\ **Post date:** [August 27, 2025, 5:51pm UTC](https://community.auth0.com/t/error-trying-to-create-a-new-custom-domain/191148/3 "2025-08-27T17:51:11Z")
Hi @soyfidelfm Welcome to the Auth0 Community! There are a couple of potential causes for this error message, from the the CNAME DNS Record not being published to a typo and mismatch of the exact values. To begin with, I suggest using a tool such as [Network Tools: DNS,IP,Email](https://mxtoolbox.com/SuperTool.aspx) to check if the DNS and CNAME values exist/have been recorded and then double-check that the values entered on your Auth0 side exactly match them. If you wish to use " thekiddycloud " as mentioned, you will need to make sure that everything set up correctly and also that you are using this domain in your tenant. More information can be found in the following documentations and topics: - [Configure Custom Domains with Auth0-Managed Certificates](https://auth0.com/docs/customize/custom-domains/auth0-managed-certificates) - [Custom domain not being verified?](https://community.auth0.com/t/custom-domain-not-being-verified/157987) - [Custom domain: Error!Your verification record was not found. You might need to wait a few minutes before we can discover](https://community.auth0.com/t/custom-domain-error-your-verification-record-was-not-found-you-might-need-to-wait-a-few-minutes-before-we-can-discover/126822) Hope this helped! Gerald --- _[View the full topic](https://community.auth0.com/t/error-trying-to-create-a-new-custom-domain/191148)._