# Error!Sorry, we could not fetch your billing and payment information. API Error. Please contact support if the problem persists

**URL:** <https://community.auth0.com/t/error-sorry-we-could-not-fetch-your-billing-and-payment-information-api-error-please-contact-support-if-the-problem-persists/202209>\
**Category:** Get Help\
**Tags:** subscription-billing\
**Created:** [August 2, 2026, 10:56am UTC](https://community.auth0.com/t/error-sorry-we-could-not-fetch-your-billing-and-payment-information-api-error-please-contact-support-if-the-problem-persists/202209 "2026-08-02T10:56:05Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![gachapro888](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gachapro888/32/72706_2.png) [@gachapro888](https://community.auth0.com/u/gachapro888)\
**Post date:** [August 2, 2026, 10:56am UTC](https://community.auth0.com/t/error-sorry-we-could-not-fetch-your-billing-and-payment-information-api-error-please-contact-support-if-the-problem-persists/202209/1 "2026-08-02T10:56:05Z")

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**Error!**

Sorry, we could not fetch your billing and payment information. API Error. Please contact support if the problem persists

Keep getting this error, cannot access to my invoice. Not the first time, anyone facing the same issue?

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**Author:** ![remus.ivan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/remus.ivan/32/68771_2.png) [@remus.ivan](https://community.auth0.com/u/remus.ivan)\
**Post date:** [August 3, 2026, 3:39pm UTC](https://community.auth0.com/t/error-sorry-we-could-not-fetch-your-billing-and-payment-information-api-error-please-contact-support-if-the-problem-persists/202209/3 "2026-08-03T15:39:59Z")

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Hi @gachapro888,

Welcome to the Auth0 Community!

The most common reason for seeing this type of error is trying to check the billing information directly from the Auth0 Dashboard settings, when in fact the subscription is tied to a **Team** , therefore the billing information needs to be reviewed under the **Teams page\> Settings \> Subscriptions** page, as mentioned in our [Update Billing Information](https://auth0.com/docs/troubleshoot/customer-support/update-billing-information).

Please let us know if this helped, otherwise please send us a DM ( Direct Message ) to [@support](https://community.auth0.com/groups/support) group that includes your email account name and the tenant.

Thank you!  
Best regards,  
Remus

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [August 5, 2026, 3:40pm UTC](https://community.auth0.com/t/error-sorry-we-could-not-fetch-your-billing-and-payment-information-api-error-please-contact-support-if-the-problem-persists/202209/4 "2026-08-05T15:40:24Z")

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