# Error getting JWT Token,Unauthorized error

**URL:** <https://community.auth0.com/t/error-getting-jwt-token-unauthorized-error/109207>\
**Category:** Get Help\
**Tags:** passwordless-email-connection, connections\
**Created:** [June 14, 2023, 10:07am UTC](https://community.auth0.com/t/error-getting-jwt-token-unauthorized-error/109207 "2023-06-14T10:07:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![micky.lives](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/micky.lives/32/46692_2.png) [@micky.lives](https://community.auth0.com/u/micky.lives)\
**Post date:** [June 14, 2023, 10:07am UTC](https://community.auth0.com/t/error-getting-jwt-token-unauthorized-error/109207/1 "2023-06-14T10:07:21Z")

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Our api gets a jwt token from Auth0 it has been working fine in the past this morning we cant get our token from auth0, This is the below error we are getting back:

“error”: {  
“message”: “profile could not be found”,  
“oauthError”: “unauthorized”,  
“type”: “oauth-authorization”  
},

Nothing has changed on our side that we know of. This issues only started this morning 9 hours before it was working perfectly according to the logs.

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**Author:** ![thingsinjars](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/thingsinjars/32/29722_2.png) [@thingsinjars](https://community.auth0.com/u/thingsinjars)\
**Post date:** [June 14, 2023, 10:40am UTC](https://community.auth0.com/t/error-getting-jwt-token-unauthorized-error/109207/2 "2023-06-14T10:40:25Z")

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Same issue here. New users sign up with passwordless, get redirected and the newly issued auth token fails.

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**Author:** ![dan.woda](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dan.woda/32/18340_2.png) [@dan.woda](https://community.auth0.com/u/dan.woda)\
**Post date:** [June 16, 2023, 1:43pm UTC](https://community.auth0.com/t/error-getting-jwt-token-unauthorized-error/109207/4 "2023-06-16T13:43:31Z")

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Hi all, are you still seeing this?

If so, can you please DM me your tenant name and I can take a look. Thank you!

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [July 20, 2023, 3:34pm UTC](https://community.auth0.com/t/error-getting-jwt-token-unauthorized-error/109207/5 "2023-07-20T15:34:33Z")

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