# Error after importing user with custom password hash

**URL:** <https://community.auth0.com/t/error-after-importing-user-with-custom-password-hash/84260>\
**Category:** Get Help\
**Tags:** bulk-user-import, login\
**Created:** [May 30, 2022, 1:01pm UTC](https://community.auth0.com/t/error-after-importing-user-with-custom-password-hash/84260 "2022-05-30T13:01:39Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![shagihan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/shagihan/32/23739_2.png) [@shagihan](https://community.auth0.com/u/shagihan)\
**Post date:** [May 30, 2022, 1:01pm UTC](https://community.auth0.com/t/error-after-importing-user-with-custom-password-hash/84260/1 "2022-05-30T13:01:39Z")

</div>

Once i imported users with a existing password, I’m always getting the following error message. Any reason for the issue?

 ![Screenshot 2022-05-30 at 16.01.12](https://global.discourse-cdn.com/auth0/original/3X/d/4/d46b2832eec03a2d4252bafc13c59f94f75b0765.jpeg)

---

<div class="post-metadata">

**Author:** ![shagihan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/shagihan/32/23739_2.png) [@shagihan](https://community.auth0.com/u/shagihan)\
**Post date:** [May 31, 2022, 2:39am UTC](https://community.auth0.com/t/error-after-importing-user-with-custom-password-hash/84260/2 "2022-05-31T02:39:40Z")

</div>

This is fixed with correct password hash. If you get this error once the user bulk import, The reason could be imported user with an invalid custom password hash. It could be checked in logs.

---

<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [May 31, 2022, 12:14pm UTC](https://community.auth0.com/t/error-after-importing-user-with-custom-password-hash/84260/3 "2022-05-31T12:14:31Z")

</div>

Thanks a lot for sharing that with the rest of community!

---

<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [July 28, 2022, 1:42pm UTC](https://community.auth0.com/t/error-after-importing-user-with-custom-password-hash/84260/4 "2022-07-28T13:42:42Z")

</div>