# Device registration error **URL:** \ **Category:** Get Help\ **Tags:** webauth-factor, mfa\ **Created:** [December 6, 2022, 8:35pm UTC](https://community.auth0.com/t/device-registration-error/95830 "2022-12-06T20:35:32Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![jess.arasake](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jess.arasake/32/33711_2.png) [@jess.arasake](https://community.auth0.com/u/jess.arasake)\ **Post date:** [December 6, 2022, 8:35pm UTC](https://community.auth0.com/t/device-registration-error/95830/1 "2022-12-06T20:35:32Z")
Hi Community! I have been trying to configure webauthn with device biometrics, both for expo and react native application. However even after checking the prerequisites for capable devices support for platform authenticators, I’m getting this device registration error: ![device registration error](https://global.discourse-cdn.com/auth0/original/3X/4/b/4b2f6b5b363e597ad746d6c320a08ec802e0de0e.jpeg) Thanks in advance! ---
**Author:** ![gblikas](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gblikas/32/42016_2.png) [@gblikas](https://community.auth0.com/u/gblikas)\ **Post date:** [March 9, 2023, 6:22am UTC](https://community.auth0.com/t/device-registration-error/95830/2 "2023-03-09T06:22:23Z")
I’m having a similar problem - have you found a solution, yet? ---
**Author:** ![gblikas](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gblikas/32/42016_2.png) [@gblikas](https://community.auth0.com/u/gblikas)\ **Post date:** [March 30, 2023, 9:29pm UTC](https://community.auth0.com/t/device-registration-error/95830/3 "2023-03-30T21:29:40Z")
@jess.arasake I’ve heard back from the auth0 team in private, and they’ve informed me that this is usually an issue with payment and plans an MFA/WebAuthN, - [Biometrics for MFA](https://auth0.com/docs/secure/multi-factor-authentication/fido-authentication-with-webauthn/configure-webauthn-device-biometrics-for-mfa) Does upgrading to a paid plan work for you? **Edit** Particularly with enterprise license. ---
**Author:** ![jonathan.iqueda](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@jonathan.iqueda](https://community.auth0.com/u/jonathan.iqueda)\ **Post date:** [November 14, 2023, 11:30am UTC](https://community.auth0.com/t/device-registration-error/95830/4 "2023-11-14T11:30:09Z")
@gblikas we are having that issue too and we have the enterprise license, so I don’t think the payment is the reason. ---
**Author:** ![gblikas](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gblikas/32/42016_2.png) [@gblikas](https://community.auth0.com/u/gblikas)\ **Post date:** [November 14, 2023, 7:35pm UTC](https://community.auth0.com/t/device-registration-error/95830/5 "2023-11-14T19:35:38Z")
Well, at least there is some consistency! I got in contact with auth0 support and they just gave me the run-around. Told me to contact person X and then Y, and it never amounted to them understanding the problem. Bump. @jonathan.iqueda let me know if you find a workaround. ---
**Author:** ![troy.morvant](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/troy.morvant/32/56609_2.png) [@troy.morvant](https://community.auth0.com/u/troy.morvant)\ **Post date:** [April 22, 2024, 9:13pm UTC](https://community.auth0.com/t/device-registration-error/95830/6 "2024-04-22T21:13:19Z")
Do you have a custom domain configured? If so you might try disabling the ‘Customize Relying Party’ flag. We had this enabled and configured to use just our root domain, but in our debugging, we decided to disable the flag since it defaults to the custom domain anyway and after we did that it worked. ![image](https://global.discourse-cdn.com/auth0/original/3X/4/6/46ebe4e4f4a5139dcf7109ec4007c26cd22b9b06.png) ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [December 3, 2024, 2:46am UTC](https://community.auth0.com/t/device-registration-error/95830/7 "2024-12-03T02:46:17Z")
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