# Custom domain not verified after 10 hours of CNAME update **URL:** \ **Category:** Get Help\ **Tags:** custom-domains-flows, branding\ **Created:** [March 22, 2023, 2:06am UTC](https://community.auth0.com/t/custom-domain-not-verified-after-10-hours-of-cname-update/103047 "2023-03-22T02:06:43Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![judy](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/judy/32/45656_2.png) [@judy](https://community.auth0.com/u/judy)\ **Post date:** [March 22, 2023, 2:06am UTC](https://community.auth0.com/t/custom-domain-not-verified-after-10-hours-of-cname-update/103047/1 "2023-03-22T02:06:43Z")
Hi, I am trying to verify custom domain. but I keep getting this error whenever I click “verify” button. " Error! Your verification record was not found. You might need to wait a few minutes before we can discover it." I checked my domain and CNAME in mxtoolbox, and found the DNS record. ![image](https://global.discourse-cdn.com/auth0/original/3X/5/d/5de3453a3b8dc73ba5e5c8e05392f475bd0ee1f7.png) It’s my auth0 custom domain setting. ![image](https://global.discourse-cdn.com/auth0/original/3X/0/6/06acfbf87e0200372e7921b7b5d1e9fffd9b1a76.png) and it’s my custom domain and CNAME setting in my domain registration service(garvia). ![image](https://global.discourse-cdn.com/auth0/original/3X/b/7/b706b605e371bd9e6e0cb840e22398ffc05bfd4d.png) Did I set it up wrong? 😢 Thank you. ---
**Author:** ![jonathan.wilson](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@jonathan.wilson](https://community.auth0.com/u/jonathan.wilson)\ **Post date:** [March 22, 2023, 4:41am UTC](https://community.auth0.com/t/custom-domain-not-verified-after-10-hours-of-cname-update/103047/2 "2023-03-22T04:41:46Z")
You can only have a single CNAME with a particular name, having more than one CNAME with the same name will cause issues. I think removing the top entry in your last screenshot (so that you’re only left with the \*.auth0.com one) will resolve the issue. ---
**Author:** ![judy](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/judy/32/45656_2.png) [@judy](https://community.auth0.com/u/judy)\ **Post date:** [March 22, 2023, 5:20am UTC](https://community.auth0.com/t/custom-domain-not-verified-after-10-hours-of-cname-update/103047/3 "2023-03-22T05:20:34Z")
Thank you, jonathan.wilson!!! I removed the top cname and the custom domain was verified!!!😭 you save my day. sooooo thank you ---
**Author:** ![jonathan.wilson](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@jonathan.wilson](https://community.auth0.com/u/jonathan.wilson)\ **Post date:** [March 22, 2023, 9:27am UTC](https://community.auth0.com/t/custom-domain-not-verified-after-10-hours-of-cname-update/103047/4 "2023-03-22T09:27:00Z")
No worries. Glad I could help 🙂 ---
**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\ **Post date:** [March 22, 2023, 11:32am UTC](https://community.auth0.com/t/custom-domain-not-verified-after-10-hours-of-cname-update/103047/5 "2023-03-22T11:32:39Z")
Teamwork makes the dreamwork! ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [April 5, 2023, 11:32am UTC](https://community.auth0.com/t/custom-domain-not-verified-after-10-hours-of-cname-update/103047/6 "2023-04-05T11:32:41Z")
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