# Custom domain api error

**URL:** <https://community.auth0.com/t/custom-domain-api-error/64713>\
**Category:** Get Help\
**Tags:** custom-domain\
**Created:** [June 18, 2021, 5:34pm UTC](https://community.auth0.com/t/custom-domain-api-error/64713 "2021-06-18T17:34:03Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ena.so](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/ena.so/32/14208_2.png) [@ena.so](https://community.auth0.com/u/ena.so)\
**Post date:** [June 18, 2021, 5:34pm UTC](https://community.auth0.com/t/custom-domain-api-error/64713/1 "2021-06-18T17:34:03Z")

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I’m trying to add a custom domain on my tenant but I’m getting 500 error code.

“Error!API Error. Please contact support if the problem persists” This is the error message I’m getting.

Cheers

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**Author:** ![dan.woda](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dan.woda/32/18340_2.png) [@dan.woda](https://community.auth0.com/u/dan.woda)\
**Post date:** [June 28, 2021, 7:04pm UTC](https://community.auth0.com/t/custom-domain-api-error/64713/3 "2021-06-28T19:04:40Z")

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Hi @ena.so,

Welcome to the Community!

Can you confirm that you are not on a free tenant? If so, have you already created a support ticket for this request?

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<div class="post-metadata">

**Author:** ![ena.so](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/ena.so/32/14208_2.png) [@ena.so](https://community.auth0.com/u/ena.so)\
**Post date:** [June 29, 2021, 4:34pm UTC](https://community.auth0.com/t/custom-domain-api-error/64713/4 "2021-06-29T16:34:06Z")

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Yeah it’s not free tenant, I was able to create domain before and I deleted. I was trying to create domain one more time, and now it’s throwing me an error.

Also, no I haven’t created support ticket yet.

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**Author:** ![dan.woda](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dan.woda/32/18340_2.png) [@dan.woda](https://community.auth0.com/u/dan.woda)\
**Post date:** [June 29, 2021, 7:44pm UTC](https://community.auth0.com/t/custom-domain-api-error/64713/5 "2021-06-29T19:44:20Z")

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Would you please create a ticket via the [support center](https://support.auth0.com/)?

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<div class="post-metadata">

**Author:** ![ena.so](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/ena.so/32/14208_2.png) [@ena.so](https://community.auth0.com/u/ena.so)\
**Post date:** [June 29, 2021, 8:37pm UTC](https://community.auth0.com/t/custom-domain-api-error/64713/6 "2021-06-29T20:37:19Z")

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I just created a ticket.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [August 23, 2021, 4:19pm UTC](https://community.auth0.com/t/custom-domain-api-error/64713/8 "2021-08-23T16:19:47Z")

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