# Charges not fixed yet

**URL:** <https://community.auth0.com/t/charges-not-fixed-yet/203522>\
**Category:** Get Help\
**Tags:** subscription-billing, auth0\
**Created:** [September 21, 2026, 8:40pm UTC](https://community.auth0.com/t/charges-not-fixed-yet/203522 "2026-09-21T20:40:21Z")\
**Posts on this page:** 1\
**Showing post:** 4

<div class="post-metadata">

**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [September 22, 2026, 6:02pm UTC](https://community.auth0.com/t/charges-not-fixed-yet/203522/4 "2026-09-22T18:02:45Z")

</div>

Hi @alok1

Thank you for reaching out to us!

I understand that the issue expressed in your initial [Community Topic](https://community.auth0.com/t/fraudulent-upgrade-and-charge/203282) is still ongoing on your end.

After reviewing, it appears that we have not yet received any DM to our [@support](https://community.auth0.com/groups/support) group, however allow me to shortly send you a DM in order to gather additional information and move forward with resolving the issue for you.

Looking forward to hearing back!

Best regards,  
Gerald

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_[View the full topic](https://community.auth0.com/t/charges-not-fixed-yet/203522)._