# Can't delete a user **URL:** \ **Category:** Get Help\ **Tags:** users\ **Created:** [January 22, 2021, 4:38pm UTC](https://community.auth0.com/t/cant-delete-a-user/56673 "2021-01-22T16:38:25Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![KRothM5](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/krothm5/32/27135_2.png) [@KRothM5](https://community.auth0.com/u/KRothM5)\ **Post date:** [January 22, 2021, 4:38pm UTC](https://community.auth0.com/t/cant-delete-a-user/56673/1 "2021-01-22T16:38:25Z")
I have a user that no matter what we try we get an error when trying to log in with that account. I searched the users for that user and tried to delete it and even though it said user was deleted, they continue to show in the list, so I am unable to get rid of them in the list. However, if I try to click on the user it says user deleted. Since I have no way to contact support, how can I go about getting them removed fully so I can see if that is why they can’t login. ---
**Author:** ![stephanie.chamblee](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/stephanie.chamblee/32/26087_2.png) [@stephanie.chamblee](https://community.auth0.com/u/stephanie.chamblee)\ **Post date:** [January 22, 2021, 6:19pm UTC](https://community.auth0.com/t/cant-delete-a-user/56673/2 "2021-01-22T18:19:39Z")
Hi @KRothM5, Welcome to the Community! Could you send the error you are seeing when the user tries to log in? Thanks, Stephanie ---
**Author:** ![stephanie.chamblee](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/stephanie.chamblee/32/26087_2.png) [@stephanie.chamblee](https://community.auth0.com/u/stephanie.chamblee)\ **Post date:** [January 22, 2021, 7:03pm UTC](https://community.auth0.com/t/cant-delete-a-user/56673/4 "2021-01-22T19:03:11Z")
It looks like the user is a database user. You may want to try deleting them through the Management API’s [ DELETE](https://auth0.com/docs/api/management/v2?_ga=2.200863209.674888892.1610366706-1595415333.1607347674#!/Connections/delete_users_by_email)[/api/v2/connections/{id}/users](https://auth0.com/docs/api/management/v2?_ga=2.200863209.674888892.1610366706-1595415333.1607347674#!/Connections/delete_users_by_email) endpoint Here is how to get a token that is used in the “SET API TOKEN” on the top left of the Management API docs page so that you can make the request: [Get Management API Access Tokens for Testing](https://auth0.com/docs/tokens/management-api-access-tokens/get-management-api-access-tokens-for-testing) ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [February 6, 2021, 7:03pm UTC](https://community.auth0.com/t/cant-delete-a-user/56673/5 "2021-02-06T19:03:55Z")
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