# Can't create my first tenant

**URL:** <https://community.auth0.com/t/cant-create-my-first-tenant/22708>\
**Category:** Get Help\
**Created:** [March 16, 2019, 1:05pm UTC](https://community.auth0.com/t/cant-create-my-first-tenant/22708 "2019-03-16T13:05:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![paillave](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/paillave/32/11669_2.png) [@paillave](https://community.auth0.com/u/paillave)\
**Post date:** [March 16, 2019, 1:05pm UTC](https://community.auth0.com/t/cant-create-my-first-tenant/22708/1 "2019-03-16T13:05:22Z")

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I just created an account on Auth0 as we consider to use this service to handle authentication of our cloud application. I received the email that asks me to confirm my registration; I clicked on the verify link… so far so good, then I decide to connect with my new admin user to setup everything… so I get the screen to create my first tenant. I provide the tenant domain, the region, I click on next… so far so good again… then I get the “tell us more screen” to fill in information of the kind of usage I want to do with this tenant. I mention the account type (“company”), the name of my company, the amount of employees, my role, and the “onboarding tutorial”. Then I click on “create account”. Then I get the following error: " The request to create your account has failed, the tenant domain chosen was taken. Please try again with other tenant domain name or [contact us](https://support.auth0.com/)." The problem is that it was taken for a previous account that I have, and it was cancelled. I would like to link it to my new account. How can I do?

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 18, 2019, 10:28am UTC](https://community.auth0.com/t/cant-create-my-first-tenant/22708/3 "2019-03-18T10:28:35Z")

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Hey @paillave!

I’m not 100% sure but I remember a few people having same problems as you have. Not sure if it’s doable though. Let me check it internally and get back to you soon!

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 18, 2019, 10:35am UTC](https://community.auth0.com/t/cant-create-my-first-tenant/22708/4 "2019-03-18T10:35:14Z")

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It seems like we don’t release deleted tenant names

> **[Customer Support](https://auth0.com/docs/troubleshoot/customer-support)**
>
> Describes the different types of support options provided by Auth0.

If you have a paid account you can use custom domains to set something like [https://auth.theirdomain.com/](https://auth.theirdomain.com/), so the tenant name shouldn’t matter.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [April 2, 2019, 10:35am UTC](https://community.auth0.com/t/cant-create-my-first-tenant/22708/5 "2019-04-02T10:35:15Z")

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