# Cannot login to Auth0.com **URL:** \ **Category:** Get Help\ **Tags:** login\ **Created:** [August 9, 2017, 4:43pm UTC](https://community.auth0.com/t/cannot-login-to-auth0-com/7795 "2017-08-09T16:43:25Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![p.mbanugo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/p.mbanugo/32/7863_2.png) [@p.mbanugo](https://community.auth0.com/u/p.mbanugo)\ **Post date:** [August 9, 2017, 4:43pm UTC](https://community.auth0.com/t/cannot-login-to-auth0-com/7795/1 "2017-08-09T16:43:25Z")
Hi, I forgot my password and did a reset. After updating the password, it’s asking for a 6 digit phone that will be sent to my phone. No SMS got to my phone. I’ve been trying since on Monday. I got 2 SMS with code hours after I tried on Monday but subsequent retrials never worked. I don’t know if this is the best place to report this but seems like it’s the option available as support is only available to paid subscribers. ---
**Author:** ![jmangelo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jmangelo/32/7923_2.png) [@jmangelo](https://community.auth0.com/u/jmangelo)\ **Post date:** [August 11, 2017, 5:42pm UTC](https://community.auth0.com/t/cannot-login-to-auth0-com/7795/2 "2017-08-11T17:42:52Z")
Are you still experiencing issues in receiving the SMS code in a timely manner? This may have been caused by temporary delays associated with a specific telecommunications provider as I was not able to reproduce the situation locally. ---
**Author:** ![p.mbanugo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/p.mbanugo/32/7863_2.png) [@p.mbanugo](https://community.auth0.com/u/p.mbanugo)\ **Post date:** [August 11, 2017, 6:27pm UTC](https://community.auth0.com/t/cannot-login-to-auth0-com/7795/3 "2017-08-11T18:27:00Z")
I’ve tried and it worked. ---
**Author:** ![jmangelo](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jmangelo/32/7923_2.png) [@jmangelo](https://community.auth0.com/u/jmangelo)\ **Post date:** [August 11, 2017, 9:15pm UTC](https://community.auth0.com/t/cannot-login-to-auth0-com/7795/4 "2017-08-11T21:15:25Z")
Glad this got sorted; I’ll close the question to reduce clutter. Thanks for providing a status update. ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [March 2, 2018, 5:55am UTC](https://community.auth0.com/t/cannot-login-to-auth0-com/7795/5 "2018-03-02T05:55:50Z")