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Cannot GET /u/reset-password

auth0
password-reset
universal-login
#1

I recently activated the beta of your new universal login. A test user of mine now tried to reset his password, but the link in his email only links to an error page with ‘cannot GET /u/reset-password’ -.- Nothing in my logs, no clear error and couldn’t find anything in the community to fix this… I really start wondering if I should just using auth0, with all these issues making it impossible to operate my platform… :frowning:

#2

Hi Marco,

Thanks a lot for reporting this.

We were able to reproduce it, it happens when the Beta is enabled, and a custom domain is configured for the tenant. In that case, the password reset link is not being generated correctly.

In only happens when you have ‘Use Custom Domains in Emails’ enabled.

We’ll be fixing it soon and let you know when the fix is available

Regards,

Andres

#3

BTW, I moved the post to the ‘New Universal Login Experience Beta’ category, so it’s visible for other customers trying it.

Regards,

Andres

#4

Hi Marco,

This should be already fixed.

Thanks a lot for letting us know.

Andres

#5

doesn’t matter anymore. Since Auth0 doesn’t work on half on Safari and firefox (at least not the javascript implementation) - I switched to the django login system instead. Good enough for now.

#6

Hi Marco,

Latest changes in Safari / Firefox regarding how they handle cookies currently prevent a good experience when using OIDC Authorization Servers in Single Page Applications. OIDC vendors are working on addressing the issue.

Regular web apps that don’t need to refresh access tokens from the browser are not affected.

Some relevant links in case you are interested:

https://webkit.org/blog/8613/intelligent-tracking-prevention-2-1/
http://lists.openid.net/pipermail/openid-specs-ab/Week-of-Mon-20180604/006767.html
[https://auth0.com/docs/api-auth/token-renewal-in-safari]

Regards,

Andres