# Cannot downgrade B2B essentials subscription

**URL:** <https://community.auth0.com/t/cannot-downgrade-b2b-essentials-subscription/183614>\
**Category:** Get Help\
**Tags:** team-accounts, subscription-billing\
**Created:** [March 10, 2025, 9:14am UTC](https://community.auth0.com/t/cannot-downgrade-b2b-essentials-subscription/183614 "2025-03-10T09:14:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![stef.malliaros](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/stef.malliaros/32/62176_2.png) [@stef.malliaros](https://community.auth0.com/u/stef.malliaros)\
**Post date:** [March 10, 2025, 9:14am UTC](https://community.auth0.com/t/cannot-downgrade-b2b-essentials-subscription/183614/1 "2025-03-10T09:14:44Z")

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Hi.

My team has a B2B essentials subscription, which we do not need anymore. I tried cancelling that but I get the following error.

 ![image](https://global.discourse-cdn.com/auth0/original/3X/a/e/ae62d12c0c8c84602f3d42473d8688da4341e886.png)

Could I get some help please?

Thanks a lot

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**Author:** ![dawid.matuszczyk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dawid.matuszczyk/32/74550_2.png) [@dawid.matuszczyk](https://community.auth0.com/u/dawid.matuszczyk)\
**Post date:** [March 10, 2025, 12:38pm UTC](https://community.auth0.com/t/cannot-downgrade-b2b-essentials-subscription/183614/2 "2025-03-10T12:38:13Z")

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Hi @stef.malliaros

Welcome back to the Auth0 Community!

Please send me your Auth0 Account Name and your tenant name via dm.

Thanks!  
Dawid

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**Author:** ![stef.malliaros](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/stef.malliaros/32/62176_2.png) [@stef.malliaros](https://community.auth0.com/u/stef.malliaros)\
**Post date:** [March 12, 2025, 10:33am UTC](https://community.auth0.com/t/cannot-downgrade-b2b-essentials-subscription/183614/3 "2025-03-12T10:33:55Z")

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Hi @dawid.matuszczyk.

Thanks for reaching out. I’ve sent a DM on Monday.

Thanks a lot,  
Stef

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [March 26, 2025, 3:29pm UTC](https://community.auth0.com/t/cannot-downgrade-b2b-essentials-subscription/183614/5 "2025-03-26T15:29:57Z")

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