# Cannot delete a user

**URL:** <https://community.auth0.com/t/cannot-delete-a-user/8663>\
**Category:** Get Help\
**Tags:** cannot-delete-a-user\
**Created:** [November 3, 2017, 2:42pm UTC](https://community.auth0.com/t/cannot-delete-a-user/8663 "2017-11-03T14:42:06Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![meltwater-mercury](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/meltwater-mercury/32/8949_2.png) [@meltwater-mercury](https://community.auth0.com/u/meltwater-mercury)\
**Post date:** [November 3, 2017, 2:42pm UTC](https://community.auth0.com/t/cannot-delete-a-user/8663/1 "2017-11-03T14:42:06Z")

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I have a user (myself) which for unknown reason ends up with an user\_id like this:  
email|undefined  
I cannot fix the user\_id, so I tried to delete this user and recreate it, but I get this “An internal server error occurred”.  
I got same error using the dashboard as well as through the Auth0 Management API.  
Please help,  
Thanks

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [March 2, 2018, 5:57am UTC](https://community.auth0.com/t/cannot-delete-a-user/8663/2 "2018-03-02T05:57:16Z")

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