# Cancelling my account

**URL:** <https://community.auth0.com/t/cancelling-my-account/195002>\
**Category:** Get Help\
**Tags:** refund, subscription-billing\
**Created:** [November 27, 2025, 9:56pm UTC](https://community.auth0.com/t/cancelling-my-account/195002 "2025-11-27T21:56:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![inquire](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/inquire/32/72993_2.png) [@inquire](https://community.auth0.com/u/inquire)\
**Post date:** [November 27, 2025, 9:56pm UTC](https://community.auth0.com/t/cancelling-my-account/195002/1 "2025-11-27T21:56:49Z")

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I have been in touch with several people and have gotten no where and no one is responding to my concerns. I need to cancel my subscription and looking for a refund from my last invoice. There is no way for me to cancel my account/subscription and no way of removing my credit card information from my portal. I am frustrated with the lack of support from Auth0. Does anyone have any suggestions or ability to provide me support for this.?

Thank you

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**Author:** ![remus.ivan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/remus.ivan/32/68771_2.png) [@remus.ivan](https://community.auth0.com/u/remus.ivan)\
**Post date:** [November 27, 2025, 10:16pm UTC](https://community.auth0.com/t/cancelling-my-account/195002/3 "2025-11-27T22:16:54Z")

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Hello @inquire,

Welcome to the Auth0 Community and I am sorry for the situation that you have encountered.

You can try to self-downgrade your account to a free plan, as detailed in this article as well - [How to Cancel, Downgrade, or Change a Subscription](https://support.auth0.com/center/s/article/I-d-like-to-cancel-downgrade-or-change-my-subscription).

If you are still unable to so, no worries about it. Please send us a DM to the [@support](https://community.auth0.com/groups/support) group including your email account associated with the subscription and the tenant name, and we will submit a request o your behalf so that our Billing department will take care of this for you.

Thank you and kind regards,  
Remus

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [December 11, 2025, 10:17pm UTC](https://community.auth0.com/t/cancelling-my-account/195002/4 "2025-12-11T22:17:16Z")

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