# Can’t login after password reset

**URL:** <https://community.auth0.com/t/can-t-login-after-password-reset/193382>\
**Category:** Get Help\
**Tags:** user-password-management, user-management\
**Created:** [October 20, 2025, 3:27am UTC](https://community.auth0.com/t/can-t-login-after-password-reset/193382 "2025-10-20T03:27:34Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![engineeringteam](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/engineeringteam/32/75466_2.png) [@engineeringteam](https://community.auth0.com/u/engineeringteam)\
**Post date:** [October 20, 2025, 3:27am UTC](https://community.auth0.com/t/can-t-login-after-password-reset/193382/1 "2025-10-20T03:27:34Z")

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The problem can be summarized as follows:

1. User clicks our Forgot Password link.

2. We ask them for their email and send them a reset link.

3. They follow the reset link and are taken to the Password Reset page in Auth0.

4. They enter the new password and confirm it.

5. Auth0 monitoring shows that password reset was successful for the user.

6. The user attempts to log in with the same password.

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**Author:** ![engineeringteam](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/engineeringteam/32/75466_2.png) [@engineeringteam](https://community.auth0.com/u/engineeringteam)\
**Post date:** [October 20, 2025, 3:46am UTC](https://community.auth0.com/t/can-t-login-after-password-reset/193382/2 "2025-10-20T03:46:46Z")

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And I found the old password can login successful , it seems like the password change failed , but the api return 200

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**Author:** ![nik.baleca](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/nik.baleca/32/68749_2.png) [@nik.baleca](https://community.auth0.com/u/nik.baleca)\
**Post date:** [October 21, 2025, 2:45pm UTC](https://community.auth0.com/t/can-t-login-after-password-reset/193382/4 "2025-10-21T14:45:23Z")

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Hi @engineeringteam

Welcome to the Auth0 Community!

Could you please share with me via a DM the tenant name so I can take a look regarding these events?

Kind Regards,  
Nik

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**Author:** ![nik.baleca](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/nik.baleca/32/68749_2.png) [@nik.baleca](https://community.auth0.com/u/nik.baleca)\
**Post date:** [October 22, 2025, 3:30pm UTC](https://community.auth0.com/t/can-t-login-after-password-reset/193382/5 "2025-10-22T15:30:09Z")

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Hi!

Since you have opened a support ticket regarding the matter, I would recommend continuing the discussion with the assigned representative in order to troubleshoot the issue, of course, if I have findings of my own, I will sync with them and post any necessary updates here as wel.

Kind Regards,  
Nik

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**Author:** ![nik.baleca](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/nik.baleca/32/68749_2.png) [@nik.baleca](https://community.auth0.com/u/nik.baleca)\
**Post date:** [October 29, 2025, 3:19pm UTC](https://community.auth0.com/t/can-t-login-after-password-reset/193382/6 "2025-10-29T15:19:08Z")

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Hi again!

I can see that the ticket you have opened on the matter is currently resolved.

If you continue to experience the issue mentioned above, feel free to let us know, for the time being I will mark this topic as resolved.

Kind Regards,  
Nik

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [November 12, 2025, 3:19pm UTC](https://community.auth0.com/t/can-t-login-after-password-reset/193382/8 "2025-11-12T15:19:21Z")

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