# Blocked user not getting email

**URL:** <https://community.auth0.com/t/blocked-user-not-getting-email/127206>\
**Category:** Get Help\
**Tags:** attack-protection, brute-force-protection\
**Created:** [February 13, 2024, 11:44am UTC](https://community.auth0.com/t/blocked-user-not-getting-email/127206 "2024-02-13T11:44:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![abhishek5](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/abhishek5/32/50929_2.png) [@abhishek5](https://community.auth0.com/u/abhishek5)\
**Post date:** [February 13, 2024, 11:44am UTC](https://community.auth0.com/t/blocked-user-not-getting-email/127206/1 "2024-02-13T11:44:23Z")

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Hi ,  
I have turned on brute for protection and have turned on the send notification toggle . Even after doing so , the user is not getting an email . I have checked in spam too .  
I checked the monitoring logs as well , seems like auth0 is not triggering the email . Can someone please advice me on how to solve this

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**Author:** ![marcelina.barycka](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/marcelina.barycka/32/56162_2.png) [@marcelina.barycka](https://community.auth0.com/u/marcelina.barycka)\
**Post date:** [February 13, 2024, 12:30pm UTC](https://community.auth0.com/t/blocked-user-not-getting-email/127206/2 "2024-02-13T12:30:33Z")

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Hey there @abhishek5 ,

Does the blocked user attempted to log in with the email address they have in the relevant Auth0 tenant?

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [February 27, 2024, 12:42pm UTC](https://community.auth0.com/t/blocked-user-not-getting-email/127206/4 "2024-02-27T12:42:44Z")

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