# Auto-renewal without notice despite renewal failures

**URL:** <https://community.auth0.com/t/auto-renewal-without-notice-despite-renewal-failures/137694>\
**Category:** Get Help\
**Tags:** retry-payment, subscription-billing\
**Created:** [June 27, 2024, 11:08pm UTC](https://community.auth0.com/t/auto-renewal-without-notice-despite-renewal-failures/137694 "2024-06-27T23:08:16Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![udaykor](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/udaykor/32/58159_2.png) [@udaykor](https://community.auth0.com/u/udaykor)\
**Post date:** [June 27, 2024, 11:08pm UTC](https://community.auth0.com/t/auto-renewal-without-notice-despite-renewal-failures/137694/1 "2024-06-27T23:08:16Z")

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Ready to post? 🔍 First, try searching for your answer.  
Hi Team,

I did not sign up for Auto renewal and Auth0 decided to forcibly do it anyway. The company debit card is currently lost / awaiting a new one to be issued while this transaction came through.

1. I have no notice on the renewal
2. Despite these many failures in renewal not a single email from Auth0.

This is shoddy behaviour and I would like to report this to ACCC ([https://www.accc.gov.au](https://www.accc.gov.au)) as I have got no response over emails and the renewal went through without notice and without consent on a card that is lost.

 ![Screenshot 2024-06-27 at 11.04.09 PM](https://global.discourse-cdn.com/auth0/original/3X/7/2/72555468e9b9f8cd088834462791f751aed2dfde.png)

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**Author:** ![dawid.matuszczyk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dawid.matuszczyk/32/74550_2.png) [@dawid.matuszczyk](https://community.auth0.com/u/dawid.matuszczyk)\
**Post date:** [June 27, 2024, 11:12pm UTC](https://community.auth0.com/t/auto-renewal-without-notice-despite-renewal-failures/137694/2 "2024-06-27T23:12:12Z")

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Hi @udaykor

Welcome to the Auth0 Community!

I’m sorry that this happened to you. Did you open a ticket regarding this problem at the [https://support.auth0.com/](https://support.auth0.com/)?

Thanks  
Dawid

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**Author:** ![udaykor](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/udaykor/32/58159_2.png) [@udaykor](https://community.auth0.com/u/udaykor)\
**Post date:** [June 27, 2024, 11:13pm UTC](https://community.auth0.com/t/auto-renewal-without-notice-despite-renewal-failures/137694/3 "2024-06-27T23:13:05Z")

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I cannot create a ticket with free tier Dawid.

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**Author:** ![dawid.matuszczyk](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dawid.matuszczyk/32/74550_2.png) [@dawid.matuszczyk](https://community.auth0.com/u/dawid.matuszczyk)\
**Post date:** [June 27, 2024, 11:14pm UTC](https://community.auth0.com/t/auto-renewal-without-notice-despite-renewal-failures/137694/4 "2024-06-27T23:14:06Z")

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Can you send your contact email address and tenant name via DM to the [@support](https://community.auth0.com/groups/support) group, I will create a ticket on your behalf.

Thanks  
Dawid

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<div class="post-metadata">

**Author:** ![udaykor](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/udaykor/32/58159_2.png) [@udaykor](https://community.auth0.com/u/udaykor)\
**Post date:** [June 27, 2024, 11:21pm UTC](https://community.auth0.com/t/auto-renewal-without-notice-despite-renewal-failures/137694/5 "2024-06-27T23:21:57Z")

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Hi @dawid.matuszczyk I have now sent a DM

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [July 11, 2024, 11:31pm UTC](https://community.auth0.com/t/auto-renewal-without-notice-despite-renewal-failures/137694/7 "2024-07-11T23:31:37Z")

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