Occasionally, not even most of the time, I’ve seen Auth0 fail to import users from our custom-database. Our obvservations:
login.jsscripts work and “Try” works when tested with the impacted users credentials.
- The returned profile from the above test is properly populated with all the information needed.
- I’ve stumbled over a weird work around. Changing the user’s email address / username in our custom database usually resolves the issue.
- There doesn’t seem to be any pattern in how email addresses / usernames are constructed that would explain this issue.
Not sure if anyone’s encountered anything of the like but here’s hoping.