# Auth0 not taking my OTP

**URL:** <https://community.auth0.com/t/auth0-not-taking-my-otp/197711>\
**Category:** Get Help\
**Tags:** one-time-password-otp-factor, mfa\
**Created:** [February 27, 2026, 7:36pm UTC](https://community.auth0.com/t/auth0-not-taking-my-otp/197711 "2026-02-27T19:36:02Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![sgoodkey](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/sgoodkey/32/70895_2.png) [@sgoodkey](https://community.auth0.com/u/sgoodkey)\
**Post date:** [February 27, 2026, 7:36pm UTC](https://community.auth0.com/t/auth0-not-taking-my-otp/197711/1 "2026-02-27T19:36:02Z")

</div>

Authenticator app shows a code

When code imputed into Auth0 it does not take it!

I have the recovery code and there’s no where to enter it. Extremely frustrating!

Then apparently I need to message support here in the community instead of Auth0 having a proper support inbox???

How will I even ensure I am talking to a proper support rep. anyways?

Please assist.

Thanks!

---

<div class="post-metadata">

**Author:** ![remus.ivan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/remus.ivan/32/68771_2.png) [@remus.ivan](https://community.auth0.com/u/remus.ivan)\
**Post date:** [February 27, 2026, 7:39pm UTC](https://community.auth0.com/t/auth0-not-taking-my-otp/197711/3 "2026-02-27T19:39:55Z")

</div>

Hi @sgoodkey,

Welcome to the Auth0 Community!

Given the situation, we can help you remove the MFA, so it can ease the access to your account. You can send your tenant name and account email address to the [@support](https://community.auth0.com/groups/support) group via DM and we will gladly further assist you regarding this issue.

Thank you!  
Best regards,  
Remus

---

<div class="post-metadata">

**Author:** ![sgoodkey](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/sgoodkey/32/70895_2.png) [@sgoodkey](https://community.auth0.com/u/sgoodkey)\
**Post date:** [February 27, 2026, 7:45pm UTC](https://community.auth0.com/t/auth0-not-taking-my-otp/197711/4 "2026-02-27T19:45:25Z")

</div>

Thanks. I just sent a request.

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [March 13, 2026, 7:45pm UTC](https://community.auth0.com/t/auth0-not-taking-my-otp/197711/5 "2026-03-13T19:45:47Z")

</div>

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.