# Auth0 Free signup: "Error submitting the form" on /profile before tenant creation **URL:** \ **Category:** Get Help\ **Tags:** signup\ **Created:** [August 24, 2026, 3:39pm UTC](https://community.auth0.com/t/auth0-free-signup-error-submitting-the-form-on-profile-before-tenant-creation/202817 "2026-08-24T15:39:44Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![afrivente](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/afrivente/32/80505_2.png) [@afrivente](https://community.auth0.com/u/afrivente)\ **Post date:** [August 24, 2026, 3:39pm UTC](https://community.auth0.com/t/auth0-free-signup-error-submitting-the-form-on-profile-before-tenant-creation/202817/1 "2026-08-24T15:39:44Z")
We are creating an Auth0 Free company account and need the development/test tenant to use the Europe (`EU`) data region. The `/profile` form was completed with the company account information and Advanced settings enabled. After selecting `Next`, Auth0 displayed the exact message `Error submitting the form` and remained on `/profile`. No tenant has been created. We intentionally stopped instead of retrying because we do not want a tenant to be created with the initially displayed United States region. Could you please clarify: 1. Is this a known signup/profile issue? 2. Is there an additional prerequisite that is not visible on `/profile`? 3. How should a new Free account recover from this state without creating another account? 4. How can signup proceed to the Tenant Domain and Region step so that Europe (`EU`) can be selected before tenant creation? ---
**Author:** ![remus.ivan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/remus.ivan/32/68771_2.png) [@remus.ivan](https://community.auth0.com/u/remus.ivan)\ **Post date:** [August 24, 2026, 4:35pm UTC](https://community.auth0.com/t/auth0-free-signup-error-submitting-the-form-on-profile-before-tenant-creation/202817/3 "2026-08-24T16:35:41Z")
Hi @afrivente, Welcome to the Auth0 Community! Thanks for reaching out and for pausing the setup process to ensure your tenant is correctly provisioned in Europe (`EU`). You made the right call—Auth0 tenant regions cannot be changed once the tenant is created, so setting it up correctly the first time is essential. The **“Error submitting the form”** you encountered on the `/profile` step is a known, transient onboarding issue. It typically happens when browser extensions (like ad blockers or privacy shields), strict corporate firewalls, or active VPNs block the background API calls Auth0 uses to process advanced profile settings. Since you completed the first step of the signup, **your account credentials have already been registered, but no tenant has been created.** Here is exactly how to recover your account and successfully create your Europe (`EU`) tenant: **Firstly, clean the browser environment** to prevent the same API block from happening again: - **Use Incognito Mode:** Open a fresh incognito or private browsing window - **Disable Extensions:** Temporarily disable any aggressive ad-blockers or corporate VPNs for this setup **Also bypass the Stuck Onboarding Form** , so do not try to sign up again and instead, log in directly: 1. Go directly to the [Auth0 Management Dashboard](https://manage.auth0.com) 2. Select **Log In** and enter the email and password you created during your first attempt 3. Because your account has no active tenant, Auth0 will bypass the profile questionnaire and drop you directly onto a clean **Create Tenant** setup screen **Select the Europe (EU) Region** on the **Create Tenant** screen: 1. Enter your desired **Tenant Domain** name. 2. Locate the **Region** dropdown menu (it may default to “US” based on standard routing). 3. Click the dropdown and select **Europe (EU)** _before_ clicking submit. 4. Click **Create Tenant**. Your development/test tenant will now be safely initialized in the European data region, and you can begin configuring your free account. Please let me know if you run into any issues during these steps! Best regards, Remus ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [August 26, 2026, 4:36pm UTC](https://community.auth0.com/t/auth0-free-signup-error-submitting-the-form-on-profile-before-tenant-creation/202817/4 "2026-08-26T16:36:08Z")
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