Auth0 Change Password and Expired link not using Application ID

Hi, so I’m having an issue where my custom template is not showing my template condition on the change password and expired link pages. I’m using the application ID for the conditions and have it set up to show certain logos.

All other pages work fine with the conditions but not sure why only these 2 pages don’t work. How would I be able to fix this issue?

Hi @kevin.shrestha,

Thanks for reaching out to the Auth0 Community!

I understand that you’ve encountered issues with your custom email templates.

To look into this issue further, could you please clarify if you used application.clientID in your email template?

And could you clarify if the issue is with the pages or with the emails ?

Lastly, are you using the New Universal Login or Classic Universal Login?

Thank you.


I did use application.clientID for my email template conditions. The pages are having issues and I am using the New Universal Login.

Hi @kevin.shrestha,

Thank you for your response.

I’m looking into this and will follow up once I have more information.

Thank you.

Hey @rueben.tiow

Just wanted to follow up with you. Did you have any luck?