# Auth0 Account - Removed MFA to re-add not working

**URL:** <https://community.auth0.com/t/auth0-account-removed-mfa-to-re-add-not-working/43029>\
**Category:** Get Help\
**Tags:** enrollment\
**Created:** [May 14, 2020, 3:31pm UTC](https://community.auth0.com/t/auth0-account-removed-mfa-to-re-add-not-working/43029 "2020-05-14T15:31:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![4givingPete](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/4givingpete/32/12872_2.png) [@4givingPete](https://community.auth0.com/u/4givingPete)\
**Post date:** [May 14, 2020, 3:31pm UTC](https://community.auth0.com/t/auth0-account-removed-mfa-to-re-add-not-working/43029/1 "2020-05-14T15:31:04Z")

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My auth0 admin account (which I use to administer my tenants) had an MFA on it. I need to switch devices, so removed it from my auth0 account.

Now I’m stuck having to enter recovery codes every time with no option of adding a MFA token…

please help

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**Author:** ![karen1](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/karen1/32/18279_2.png) [@karen1](https://community.auth0.com/u/karen1)\
**Post date:** [May 19, 2020, 2:08pm UTC](https://community.auth0.com/t/auth0-account-removed-mfa-to-re-add-not-working/43029/2 "2020-05-19T14:08:35Z")

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Hello!

If you want to have mfa reset on your account, you’ll have to reach out to Auth0 Support team. [https://support.auth0.com/](https://support.auth0.com/)

Thanks!

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [May 19, 2020, 2:12pm UTC](https://community.auth0.com/t/auth0-account-removed-mfa-to-re-add-not-working/43029/3 "2020-05-19T14:12:44Z")

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If you’re not on a paid tier please follow this procedure:

[http://community.auth0.com/t/account-locked-mfa-resets-requests/22920](http://community.auth0.com/t/account-locked-mfa-resets-requests/22920)

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [June 3, 2020, 2:12pm UTC](https://community.auth0.com/t/auth0-account-removed-mfa-to-re-add-not-working/43029/4 "2020-06-03T14:12:50Z")

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