# Are email workflows such as email verification, password resets and welcome messages free for free users of Auth0? **URL:** \ **Category:** Get Help\ **Tags:** email-providers, smtp\ **Created:** [June 9, 2023, 8:37am UTC](https://community.auth0.com/t/are-email-workflows-such-as-email-verification-password-resets-and-welcome-messages-free-for-free-users-of-auth0/108941 "2023-06-09T08:37:09Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![forwardapp](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@forwardapp](https://community.auth0.com/u/forwardapp)\ **Post date:** [June 9, 2023, 8:37am UTC](https://community.auth0.com/t/are-email-workflows-such-as-email-verification-password-resets-and-welcome-messages-free-for-free-users-of-auth0/108941/1 "2023-06-09T08:37:09Z")
I am very confused, on the pricing, it says that email workflows are not free, but from my dashboard, I can connect my own email provider, and send test emails. So I want to know, are email workflows like verification, password resets and welcome messages free? ---
**Author:** ![dan.woda](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dan.woda/32/18340_2.png) [@dan.woda](https://community.auth0.com/u/dan.woda)\ **Post date:** [June 21, 2023, 7:10pm UTC](https://community.auth0.com/t/are-email-workflows-such-as-email-verification-password-resets-and-welcome-messages-free-for-free-users-of-auth0/108941/3 "2023-06-21T19:10:44Z")
Hi @forwardapp, I can look into that for you. I will reach out to our team and report back with more info. Thanks! ---
**Author:** ![dendrascience](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@dendrascience](https://community.auth0.com/u/dendrascience)\ **Post date:** [July 26, 2023, 9:51pm UTC](https://community.auth0.com/t/are-email-workflows-such-as-email-verification-password-resets-and-welcome-messages-free-for-free-users-of-auth0/108941/5 "2023-07-26T21:51:50Z")
Also confused on this. The pricing grid is not clear in this matter. We’re a very small startup and only need this for about 50 users right now. The standard emails are useful if under the free plan. ---
**Author:** ![dendrascience](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@dendrascience](https://community.auth0.com/u/dendrascience)\ **Post date:** [July 26, 2023, 9:57pm UTC](https://community.auth0.com/t/are-email-workflows-such-as-email-verification-password-resets-and-welcome-messages-free-for-free-users-of-auth0/108941/6 "2023-07-26T21:57:15Z")
Ahh, think I found the answer. “A paid subscription plan is required for email customization.” So presuming free to use if there are no customizations. Reference here [Customize Emails](https://auth0.com/docs/customize/email) ---
**Author:** ![dendrascience](https://upload.wikimedia.org/wikipedia/commons/thumb/7/7c/User_font_awesome.svg/768px-User_font_awesome.svg.png) [@dendrascience](https://community.auth0.com/u/dendrascience)\ **Post date:** [July 26, 2023, 9:58pm UTC](https://community.auth0.com/t/are-email-workflows-such-as-email-verification-password-resets-and-welcome-messages-free-for-free-users-of-auth0/108941/7 "2023-07-26T21:58:52Z")
Actually, would love it if the trial could be disabled to get a sense of what can be done without different feature tiers. ---
**Author:** ![dan.woda](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/dan.woda/32/18340_2.png) [@dan.woda](https://community.auth0.com/u/dan.woda)\ **Post date:** [July 27, 2023, 1:17pm UTC](https://community.auth0.com/t/are-email-workflows-such-as-email-verification-password-resets-and-welcome-messages-free-for-free-users-of-auth0/108941/8 "2023-07-27T13:17:43Z")
Hi @dendrascience, Yes, you are correct that email _customizations_ require a paid subscription. I can confirm that. Thanks for the feedback on the free trial. Feel free to add a feature request here: #Feedback. ---
**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\ **Post date:** [August 23, 2023, 2:39pm UTC](https://community.auth0.com/t/are-email-workflows-such-as-email-verification-password-resets-and-welcome-messages-free-for-free-users-of-auth0/108941/9 "2023-08-23T14:39:48Z")
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