# App\_metadata update: "Error! API Error. Please contact support if the problem persists"

**URL:** <https://community.auth0.com/t/app-metadata-update-error-api-error-please-contact-support-if-the-problem-persists/39177>\
**Category:** Get Help\
**Tags:** app\_metadata, error\
**Created:** [March 11, 2020, 10:46am UTC](https://community.auth0.com/t/app-metadata-update-error-api-error-please-contact-support-if-the-problem-persists/39177 "2020-03-11T10:46:00Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Steven3](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/steven3/32/12715_2.png) [@Steven3](https://community.auth0.com/u/Steven3)\
**Post date:** [March 11, 2020, 10:46am UTC](https://community.auth0.com/t/app-metadata-update-error-api-error-please-contact-support-if-the-problem-persists/39177/1 "2020-03-11T10:46:00Z")

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Hi all,

When I try to update the JSON of “app\_metadata” through the GUI interface of Auth0, I receive the error

“Error! API Error. Please contact support if the problem persists”.

Therefore, I cannot update any app\_metadata of any user.

How can I solve this?

Thank you in advance

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**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 11, 2020, 12:58pm UTC](https://community.auth0.com/t/app-metadata-update-error-api-error-please-contact-support-if-the-problem-persists/39177/2 "2020-03-11T12:58:06Z")

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Hey there!

I think we will be able to assist you. Can you send me a private message with your tenant name and also attach a HAR file of the flow when you try to do that via GUI so we can see what is happening behind the browser? Thank you! Here’s the instruction:

> **[Generate and Analyze HAR Files](https://auth0.com/docs/troubleshoot/troubleshooting-tools/generate-and-analyze-har-files)**
>
> Learn how to troubleshoot with HAR files and steps to generate a HAR file.

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<div class="post-metadata">

**Author:** ![Steven3](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/steven3/32/12715_2.png) [@Steven3](https://community.auth0.com/u/Steven3)\
**Post date:** [March 11, 2020, 2:11pm UTC](https://community.auth0.com/t/app-metadata-update-error-api-error-please-contact-support-if-the-problem-persists/39177/3 "2020-03-11T14:11:49Z")

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Hi Konrad,

Thank you for reaching out this quickly and your help!

I sent the info through private message.

Looking forward to your response.

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<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 11, 2020, 3:14pm UTC](https://community.auth0.com/t/app-metadata-update-error-api-error-please-contact-support-if-the-problem-persists/39177/4 "2020-03-11T15:14:43Z")

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Perfect! Will look into that shortly!

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<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 16, 2020, 9:09am UTC](https://community.auth0.com/t/app-metadata-update-error-api-error-please-contact-support-if-the-problem-persists/39177/5 "2020-03-16T09:09:57Z")

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Hey there everyone!

It seems like an issue was with a rule they have.

user.app\_metadata must be an object, not a string.

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<div class="post-metadata">

**Author:** ![konrad.sopala](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/konrad.sopala/32/13516_2.png) [@konrad.sopala](https://community.auth0.com/u/konrad.sopala)\
**Post date:** [March 16, 2020, 9:29am UTC](https://community.auth0.com/t/app-metadata-update-error-api-error-please-contact-support-if-the-problem-persists/39177/6 "2020-03-16T09:29:25Z")

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