# An error occurred when fetching client data for Lock: Timed out

**URL:** <https://community.auth0.com/t/an-error-occurred-when-fetching-client-data-for-lock-timed-out/85602>\
**Category:** Get Help\
**Tags:** login, auth0\
**Created:** [June 21, 2022, 7:09am UTC](https://community.auth0.com/t/an-error-occurred-when-fetching-client-data-for-lock-timed-out/85602 "2022-06-21T07:09:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![OysteinAmundsen](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/oysteinamundsen/32/17005_2.png) [@OysteinAmundsen](https://community.auth0.com/u/OysteinAmundsen)\
**Post date:** [June 21, 2022, 7:09am UTC](https://community.auth0.com/t/an-error-occurred-when-fetching-client-data-for-lock-timed-out/85602/1 "2022-06-21T07:09:11Z")

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I’ve been running this app in production now for a couple of years, but today the login panel froze up. When I set a breakpoint for uncaught exceptions, I get the following message:

> Error: Error: An error occurred when fetching client data for Lock: [https://cdn.eu.auth0.com/client/](https://cdn.eu.auth0.com/client/){_my client ID_}.js?t{_a timestamp I guess?_} timed out  
> at [https://cdn.auth0.com/js/lock/11.3/lock.min.js:9:8330](https://cdn.auth0.com/js/lock/11.3/lock.min.js:9:8330)

I’ve checked the [https://status.auth0.com/](https://status.auth0.com/) page, and it says no problem.  
I’ve also googled the message and came to the following forum case: [Getting an error when fetching client data for Lock - #2 by jmangelo](https://community.auth0.com/t/getting-an-error-when-fetching-client-data-for-lock/6642/2)  
This suggests that the clientID the app asks for and the clientID configured in Auth0/Applications may differ, but they don’t.

What can I do?

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**Author:** ![OysteinAmundsen](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/oysteinamundsen/32/17005_2.png) [@OysteinAmundsen](https://community.auth0.com/u/OysteinAmundsen)\
**Post date:** [June 21, 2022, 7:14am UTC](https://community.auth0.com/t/an-error-occurred-when-fetching-client-data-for-lock-timed-out/85602/2 "2022-06-21T07:14:56Z")

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The problem resolved itself. I must conclude that the Auth0 team did some maintenance which halted our services for a short period.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [December 9, 2024, 10:23pm UTC](https://community.auth0.com/t/an-error-occurred-when-fetching-client-data-for-lock-timed-out/85602/3 "2024-12-09T22:23:24Z")

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