# ACUL reset-password-email, 'Try again' does not send new email

**URL:** <https://community.auth0.com/t/acul-reset-password-email-try-again-does-not-send-new-email/200044>\
**Category:** Get Help\
**Tags:** login-experience, new-universal-login-experience\
**Created:** [May 18, 2026, 8:23am UTC](https://community.auth0.com/t/acul-reset-password-email-try-again-does-not-send-new-email/200044 "2026-05-18T08:23:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jojo.Jose](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/jojo.jose/32/62028_2.png) [@Jojo.Jose](https://community.auth0.com/u/Jojo.Jose)\
**Post date:** [May 18, 2026, 8:23am UTC](https://community.auth0.com/t/acul-reset-password-email-try-again-does-not-send-new-email/200044/1 "2026-05-18T08:23:14Z")

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Hi,

We are in migration from classic login to new universal login using ACUL (React).

With the out of the box code for the reset-password-email, when we hit try again button, this takes user back to the main reset password page and asks for email again.

From the network I can see it is sending the request but instead of sending email, it takes user to the previous form to enter email again.

 ![image](https://global.discourse-cdn.com/auth0/original/3X/b/3/b34499feb9c613ecc85daa5eb488ab2689c695a5.png)

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**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [May 18, 2026, 10:50pm UTC](https://community.auth0.com/t/acul-reset-password-email-try-again-does-not-send-new-email/200044/3 "2026-05-18T22:50:57Z")

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Hi @Jojo.Jose

Thank you for reaching out to us!

I understand the confusion this can create, but what you are seeing is the intended, default behaviour for the [ACUL React SDK](https://auth0.com/docs/libraries/acul/react-sdk). The " Try Again" or " Resend Email " button is designed to send the user back to the start of the password reset flow once clicked so they can re-enter their email address → they can “try again” to login.

Allow me to share some topics/documentations with more information on this matter:

- [Determining links available to ACUL screens](https://community.auth0.com/t/determining-links-available-to-acul-screens/199750);
- [How to redirect a user to the Universal Login on the reset-password-email screen - #13 by marcelina.barycka](https://community.auth0.com/t/how-to-redirect-a-user-to-the-universal-login-on-the-reset-password-email-screen/131165/13);
- [ResetPasswordEmail - Auth0 Docs](https://auth0.com/docs/libraries/acul/react-sdk/API-Reference/Screens/reset-password-email);
- [Universal login reset-password-email screen not have back button](https://community.auth0.com/t/universal-login-reset-password-email-screen-not-have-back-button/127371).

Hope this helped provide more context and clarity of the intended password reset flow.

Have a great one!  
Gerald

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [June 1, 2026, 10:51pm UTC](https://community.auth0.com/t/acul-reset-password-email-try-again-does-not-send-new-email/200044/4 "2026-06-01T22:51:21Z")

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