# Active users question

**URL:** <https://community.auth0.com/t/active-users-question/49993>\
**Category:** Get Help\
**Tags:** quota, auth0, login\
**Created:** [September 17, 2020, 11:43pm UTC](https://community.auth0.com/t/active-users-question/49993 "2020-09-17T23:43:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mateus](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/mateus/32/24306_2.png) [@mateus](https://community.auth0.com/u/mateus)\
**Post date:** [September 17, 2020, 11:43pm UTC](https://community.auth0.com/t/active-users-question/49993/1 "2020-09-17T23:43:35Z")

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Hi there,

I would like to know if when Auth0 site says “Active users”, they’re meaning “Users that signed in at least in a month”. If yes, in case these users do not sign in, will they be deleted from database?

Thanks.

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**Author:** ![joseantonio.rey](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/joseantonio.rey/32/14670_2.png) [@joseantonio.rey](https://community.auth0.com/u/joseantonio.rey)\
**Post date:** [September 18, 2020, 1:49am UTC](https://community.auth0.com/t/active-users-question/49993/2 "2020-09-18T01:49:02Z")

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Hi, @mateus - welcome to the Auth0 Community!

No, users will never be deleted on your behalf. We simply do not count users that did not log in or refresh their token during the given month towards your quotas. You can have a million users, but if only 10,000 users log in/refresh their tokens during the month, you will only be charged for 10,000 users.

Let me know if this helps.

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**Author:** ![mateus](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/mateus/32/24306_2.png) [@mateus](https://community.auth0.com/u/mateus)\
**Post date:** [September 18, 2020, 7:23pm UTC](https://community.auth0.com/t/active-users-question/49993/3 "2020-09-18T19:23:27Z")

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That’s really nice. Now I got it.

Thanks for answering me.

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [October 3, 2020, 7:23pm UTC](https://community.auth0.com/t/active-users-question/49993/4 "2020-10-03T19:23:29Z")

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