# Account being charged for free tier service

**URL:** <https://community.auth0.com/t/account-being-charged-for-free-tier-service/196740>\
**Category:** Get Help\
**Tags:** refund, subscription-billing\
**Created:** [January 29, 2026, 8:46pm UTC](https://community.auth0.com/t/account-being-charged-for-free-tier-service/196740 "2026-01-29T20:46:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![faron](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/faron/32/78216_2.png) [@faron](https://community.auth0.com/u/faron)\
**Post date:** [January 29, 2026, 8:46pm UTC](https://community.auth0.com/t/account-being-charged-for-free-tier-service/196740/1 "2026-01-29T20:46:19Z")

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Hello,

My account was downgraded from Essentials to free within an hour of inputting my credit card credentials (early November 2025), but I have been charged regularly since then. I do not know how to resolve this, as my account is showing that I am on the free tier. Would appreciate some timely support here, as it is an absolute mess trying to get support when I have functionally a non-active Auth0 account within the Okta environment.

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**Author:** ![remus.ivan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/remus.ivan/32/68771_2.png) [@remus.ivan](https://community.auth0.com/u/remus.ivan)\
**Post date:** [January 29, 2026, 8:55pm UTC](https://community.auth0.com/t/account-being-charged-for-free-tier-service/196740/3 "2026-01-29T20:55:00Z")

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Hello @faron,

Welcome to the Auth0 Community!

I am sorry to hear this about this, but we will do everything in our powers to straighten this out.

Please send us a DM ( direct message ) to the [@support](https://community.auth0.com/groups/support) group including your account email address, the tenant name where you had the subscription and a short explanation so we can further investigate the issue.

Thank you!  
Best regards,  
Remus

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [February 12, 2026, 8:55pm UTC](https://community.auth0.com/t/account-being-charged-for-free-tier-service/196740/4 "2026-02-12T20:55:54Z")

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