# Accessing SOC2 Report

**URL:** <https://community.auth0.com/t/accessing-soc2-report/196244>\
**Category:** Get Help\
**Tags:** security-compliance, security-question-concern\
**Created:** [January 13, 2026, 10:39pm UTC](https://community.auth0.com/t/accessing-soc2-report/196244 "2026-01-13T22:39:48Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![remus.ivan](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/remus.ivan/32/68771_2.png) [@remus.ivan](https://community.auth0.com/u/remus.ivan)\
**Post date:** [January 14, 2026, 12:00am UTC](https://community.auth0.com/t/accessing-soc2-report/196244/3 "2026-01-14T00:00:22Z")

</div>

Hello @bre,

Welcome to the Auth0 Community!

I understand you are unable to access Auth0’s SOC2 report through the Okta Trust Center and keep receiving access denial errors.

**Root Cause:**

The Okta Security Trust Center is designed exclusively for Enterprise Customer Identity Cloud (CIC) customers. If you are on a self-service plan, you will not have access through that channel, which explains why your requests are being denied.

**Solution:**

Follow these steps to access the SOC2 report:

1. **For self-service customers:**  **Navigate** to the Auth0 Support Center Compliance page at [https://support.auth0.com/compliance](https://support.auth0.com/compliance). You will find a section labeled “Self-service customers, please click here” that provides direct access to the SOC2 Type II report for [download](https://console.whistic.com/v2/request-profile/7e852245-565f-491c-93be-7264bd3e4c52/9a788f68-1f8e-4244-8633-1a86a3e19282).

2. **For Enterprise customers:** If you are an Enterprise CIC customer, you need access through the [Okta Trust Center](https://security.okta.com/).

3. **Verify your customer type.** Confirm whether you are on a self-service plan or an Enterprise plan. Self-service customers can access the report directly; Enterprise customers should use the support channel.

**Additional resources:**

The Auth0 Support Center article “Finding SOC2 and Other Compliance Related Reports” provides additional guidance on locating compliance documentation.

**Sources:**

- [Support Center Compliance page](https://support.auth0.com/compliance)
- [SOC2 report access](https://community.auth0.com/t/accessing-soc2-report/196244)
- [Compliance reports](https://community.auth0.com/t/regarding-compliance-report/192330)

Hope this helps!  
Best regards,  
Remus

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