# Accès à mon compte/authentification impossible

**URL:** <https://community.auth0.com/t/acces-a-mon-compte-authentification-impossible/204505>\
**Category:** Get Help\
**Tags:** support-center\
**Created:** [October 21, 2026, 8:27am UTC](https://community.auth0.com/t/acces-a-mon-compte-authentification-impossible/204505 "2026-10-21T08:27:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![camorel78](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/camorel78/32/81307_2.png) [@camorel78](https://community.auth0.com/u/camorel78)\
**Post date:** [October 21, 2026, 8:27am UTC](https://community.auth0.com/t/acces-a-mon-compte-authentification-impossible/204505/1 "2026-10-21T08:27:14Z")

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Bonjour, Je suis bloquée hors de mon tableau de bord Auth0 principal à cause de l’authentification à deux facteurs (MFA) : je n’ai ni mon code de récupération, ni accès à ma clé de sécurité. J’écris ce message depuis un nouveau compte (camorel78) car je ne pouvais pas accéder à la communauté/au support avec mon compte habituel, qui est justement celui qui est bloqué. Informations du compte bloqué : - Tenant : e—m - Email du compte dashboard : c—m Pourriez-vous m’aider à vérifier mon identité et réinitialiser la double authentification sur ce compte, afin que je puisse retrouver l’accès à mon tableau de bord ? Je vous remercie beaucoup par avance pour votre aide. Cordialement, Caroline

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**Author:** ![gerald.czifra](https://sea1.discourse-cdn.com/auth0/user_avatar/community.auth0.com/gerald.czifra/32/75301_2.png) [@gerald.czifra](https://community.auth0.com/u/gerald.czifra)\
**Post date:** [October 21, 2026, 6:41pm UTC](https://community.auth0.com/t/acces-a-mon-compte-authentification-impossible/204505/3 "2026-10-21T18:41:11Z")

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Hi @camorel78

Welcome to the Auth0 Community!

Our Community Platform offers support in English, however if my understanding is correct, you would require a MFA reset for your Auth0 account.

### Recommended solution

If our assumption is correct, please send a DM ( Direct Message ) to our [@support](https://community.auth0.com/groups/support) group, forwarding all the information provided and confirming the **email address** of your Auth0 account and the **name of the tenant** you are trying to access. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

Please let us know in case you are facing a different issue and we will gladly look into it! Looking forward to your input or DM.

Have a great one,  
Gerald

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**Author:** ![system](https://global.discourse-cdn.com/auth0/original/3X/b/5/b560f266932fcce5d57f09a6595bd50518cae3f3.jpeg) [@system](https://community.auth0.com/u/system)\
**Post date:** [October 31, 2026, 6:41pm UTC](https://community.auth0.com/t/acces-a-mon-compte-authentification-impossible/204505/4 "2026-10-31T18:41:40Z")

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